 Provided Technical Support to QBG Employees and client sites with all Software and Hardware related issues including desktop, laptop, network, and remote systems.
 Responsible for maintaining and installing computer networks.
 Administering and designing LANs, WANs internet/intranet.
 Configuring routing, switching equipment’s and configuration of firewall.
 Investigating, designing and resolve all network problems.
 Worked on Active Directory to manage User and Computer Accounts.
 Implementation of Windows-8 Image on win-7 Computers (Upgrade/New) after proper backups then Restore the profiles and data.
 Provide support for software Anti-virus, Anti-malware and connected Backup support.
 Ensuring security and upgrades are applied and kept up to date on desktops and laptops.
 Installation and configuration of Desktop/Laptops, Telephones and peripherals.
 Installation of sharing Printers, Scanners and Photocopy Machines.
 Assist in the development and implementation of IT Projects when required.

 Administer user accounts with Active Directory and Group Policy.
 Coordinating point of sale (POS) system installation and training.
 Cabling/networking, troubleshooting networks, servers, POS registers.
 Install and maintain networks to office and site locations and maintain network cabling.
 Support ERP system users by providing troubleshooting.
 Maintain network security and server data backups.
 Configure and implement remote access solution: Router to Router VPN, IPSec, SSL, L2TP and PPTP.
 Configure VLANs, VTP, Ether channels and build Visio documents.
 Set up workstations and laptops for employees; configure systems & emails, ensure network connectivity, and install and test hardware and software.
 Perform diagnosis and resolution of complex PC issues, network and other device problems and recommend to implement corrective hardware solutions.
 Reduce the deployment time of a new computer by 50% by creating hard disk images containing a standardized list of application suites and security updates.
 Install and maintain (Canon, HP, Kyocera, Sharp) photo copiers, printers, scanners and plotters.

 Administer user accounts with Active Directory and Group Policy.
 Coordinating point of sale (POS) system installation and training.
 Cabling/networking, troubleshooting networks, servers, POS registers.
 Install and maintain networks to office and site locations and maintain network cabling.
 Support ERP system users by providing troubleshooting.
 Maintain network security and server data backups.
 Configure and implement remote access solution: Router to Router VPN, IPSec, SSL, L2TP and PPTP.
 Configure VLANs, VTP, Ether channels and build Visio documents.
 Set up workstations and laptops for employees; configure systems & emails, ensure network connectivity, and install and test hardware and software.
 Perform diagnosis and resolution of complex PC issues, network and other device problems and recommend to implement corrective hardware solutions.
 Reduce the deployment time of a new computer by 50% by creating hard disk images containing a standardized list of application suites and security updates.
 Install and maintain (Canon, HP, Kyocera, Sharp) photo copiers, printers, scanners and plotters.

Computer Science Engineering

Computer Technology