 A goal-oriented professional with 8 yearsof experience in Back-
office Operations and Account Management

 Efficient in ensuring bottom line profitability by optimal utilization
of resources as well as handholding of business partners & key
stakeholders for lead generation
 Expertise in preparing various MIS reports on team performance,
branch revenues & expenses for apprising the management of
progress
 Capabilities in coordinating with internal & external customers for
running successful operations; experience of implementing
procedures and service standards for operations excellence
 Excellent in managing customer centric operations and ensuring
customer satisfaction by achieving delivery & service quality
norms; tending to clients’ complaints and undertaking steps for
effectively resolving them
 An effective communicator with excellent relationship management
skills and strong analytical, problem-solving & organizational
capabilities