• Answer phones and direct all incoming calls to appropriate party promptly and efficiently.
• Makes follow up phone calls to Sales coordinators for the status of the contracts reviewed.
• Documentation of agreements, production of authorization letters and contracts both Log in and Log out of all projects.
• Allocation of duty to team members for maximum daily contract review.
• Maintains systematic filling for all the documents and contracts as well as the production of hard copy.
• Submits weekly report as required.
• Posts changes to computerized or manual control records, and maintains related files.
• Uses Zylab software as means of data collection and record maintenance.
• Preparing the request and Coordinating with purchase department for stamps of NAFFCO branches and Departments.
• Open, sort, distribute incoming correspondence, including faxes & email.
• To perform any other task related to the job as and when signed by the Department head.

• Connects with Client through phone calls and email to update to status of the project.
• Monitor the list of quotations submitted to the Client.
• Assign estimator to make a quotation for the Client.
• Seek for prospective Clients and allocate to the team to introduce the product.
• Submits weekly report for Job on hand projects and monthly report for tender projects.

• Attract potential clients by answering their queries about credit cards.
• Follows communication scripts when discussing different cards to the client.
• Provide product information to assist clients in making decision on which credit card suites their needs.
• Securely capture the client’s information for application purposes.
• Submit reports for clients’ complaints in a graphical method.
• Creates monthly statistical report for the total number of applications processed.
• Submit reports for clients’ reason for not applying for a credit card.
• Providing excellent customer service.
• Exceeding and meeting conversion targets, and Client Key Performance Indicators.

• Answers telephone and give information to callers or route them to the appropriate department.
• Offers several cards by phone and thoroughly discuss the details and systematically present the features of the cards.
• Connect with clients through mail and provide credit card details that suit the client’s need.
• Verify account information before providing clients answers to their queries.
• Maintain clients’ records by updating account information.
• Shredding confidential information.
• Submit weekly report regarding clients’ complaints.
• Controlling documents manually and electronically via use of scanning device.
• Providing excellent customer service.
• Exceeding and meeting conversion targets, and Client Key Performance Indicators.

• Answer clients’ queries about the billing statement.
• Remind clients’ due amount and past due amount through email and by phone.
• Help the client to process payment over the phone.
• Creates weekly report for the total amount collected from the client.
• Submit reports for the client who promised to pay their bill and their mode of payment.
• Providing excellent customer service.
• Exceeding and meeting conversion targets, and Client Key Performance Indicators.