Upeksha Udayangani
Secretary/PA/ Customer Care ProfessionalDear Sir/Madam,
I would like to draw your attention to my eight years of experience as Secretary at Emirates English Speaking School, PA to Head of Junior School at the British School in Colombo, Customer Care Executive and as a Marketing Assistant at leading organizations in UAE, and also in Sri Lanka.
In addition to my experience, I am honest and reliable, possess strong communication skills and office management skills and have an obsession with high levels of customer service. I am fluent in English.
I am self-motivated and dependable and relish the opportunity of both individual challenges and to work as part of a team. I am keen to obtain a full time position where I would be able to utilise my existing skills for the benefit of the company, but it would also be disingenuous of me not to admit to wanting to want to work at an organisation where I could develop still further.
I would like to take the opportunity to thank you in advance for taking the time to read my resume. I look forward to hearing from you soon.
Yours faithfully,
Upeksha Udayangani
0521 390297
udsha02@gmail.com
| Last Resume Update | April 28, 2019 |
| Address | Sharjah, United Arab Emirates |
| udsha02@gmail.com | |
| Phone Number | 0521390297 |
Experience
Secretary
Acting as liaison between the Head of school, parents, staff etc.
Performing clerical and administrative functions
Ensuring meetings are effectively organized
Maintaining records efficiently
Maintaining student and staff confidentiality in all circumstances
Distributing e-newsletters and other relevant information in a timely manner Representing the Principal as/ when needed
PA to Head of Junior School
Acting as liaison between the Head of school, parents, staff etc. Performing clerical and administrative functions Ensuring meetings are effectively organized Maintaining records efficiently Maintaining student and staff confidentiality in all circumstances Distributing e-newsletters and other relevant information in a timely manner Representing the Principal as/ when needed
Customer Care Executive
Handling VIP/ high-end customer inquiries Handling customer inquiries/ complaints and providing appropriate solutions Effective and timely communication Coordinating between customers, management, and the CRM division Up-selling Achieving the given monthly targets Training newly joined part-time staff Following-up on promised payments Maintaining a systematic record for each call
Officer in Charge
Handling high-end customer complaints/ requirements Finalising gold stocks for the quarterly/ yearly auctions Coordinating between the management, customers and auction buyers Arranging promotions, campaigns Meeting monthly branch targets Assisting the Pawning staff members and newly joined staff Maintaining the Leave/ Personal records of staff Updating the clients' database
Education
GCE AL Examination
English A
Business Studies A
Accounting C
Economics S