Provide information to customers in a timely and appropriate manner to support total freight transit to engender good customer relations.
• Raise job files and process shipments through the freight maintenance system and complete associated paperwork to meet all internal, customer and legal requirements.
• Prepare quotations for new rates and shipments for existing customers; send quotations to client for acceptance.
• Confirm pre-alert arrival details with customer, identify and confirm special requirements and charges.
• Coordinate all transport requirements for customers to deliver cargo in a timely manner.
• Request/obtain clearance instructions from customer including: Tariff headings, deferment account number, delivery requirements, and all special requirements.
• Maintain account profitability management, daily up dating of the correct sell rates and other pertinent information is entered on the system.
• Assist the coordinators in ensuring all operational needs are met and all monetary collection is being addressed in a timely manner with no backlog on payment issues.