Duties:
 Provide general administrative and secretarial support including mailing, scanning, faxing
and copying to management.
 Respond to emails and create correspondence.
 In charge of all employee records and attend to the needs of each employees.
 Answer phone calls and assist callers’ queries.
 Maintain a record book of invoices.
 Maintain a spreadsheet of the collection report of each Sales Representative per
pharmacies.
 Records received cheques on the ledger and update it on the system.
 Maintain a record of issued cheques to the suppliers.
 Submit daily sales report and collection report to the group.
 Prepare monthly report for the meeting.
 Prepare and printout Statement of Account of each pharmacy.
 Contact the pharmacies regarding their pending balance for payment.
 Purchase out of stock items from suppliers.
 Take orders from Sales Representatives and print invoices.
 Prepare orders for delivery.
 Assist in resolving any discrepancies on the delivery.
 Process Credit Note of the items returned by the pharmacies.
 Administer stock taking or inventory every year to check the quantity of the stocks.
 Prepare letters and other documents for daily bank transactions.

Duties:
 Answer phone calls and assist customers’ queries.
 Answer billing questions and explain customer’s account status.
 Sell products and services such as cable, internet, and phone service.
 Process service orders and upgrades in the computer system.
 Process payments and payment arrangements.
 Transfer customer calls to appropriate staff or department for other concerns.
 Help customers locate nearest service centers and provide its office hours.
 Escalates issues such as equipment research, misapplied payments, credit requests and
other on-going issues.
 Offer customer satisfaction and best customer service experience.