Responsibilities
• Completely responsible and ownership of handling consumer electronics brand portfolio’s businesses (B2C & B2B) for the UAE region which includes sales & marketing management, forecasting, sales channel development,
customer relationship management, financial management including the business unit profitability, manpower management, liasing with other cross functional department with respect to the business
• Working very closely with key account customers at hypermarkets, electronics power retailers, pharmacies and E-Commerce retailers, to increase & improve the business together with team members within the business unit as well as the support from the external customers
• Monitor & review the unit’s activities and with the input from the resources ensuring the sales budget is achieved for the month or quarter
• Directly coordinate with the overseas principal brand for stock planning & ordering, marketing strategy for online and offline platforms, new product development based on the consumer market trend
• Conduct monthly meetings with the sales team and channel account customers to see the progress for the month; reviewing the sales performance with actuals against the budget

Significant Achievements
• Expanded the sales channels from 15 outlets to 30 outlets in 1 year period, with sales revenue increase by 25%.
• Successfully launched the brand’s website (UAE domain) where it has been tailored for the UAE target segment along with the social media platforms Facebook & Instagram; which has witnessed significant traffic with respect to product enquiries, demo requests and sales conversions via online or offline sales channels.

Responsibilities
• Completely responsible and ownership of handling consumer electronics brand portfolio’s businesses (B2C & B2B) for the UAE region which includes sales & marketing management, forecasting, sales channel development,
customer relationship management, financial management including the business unit profitability, manpower management, liasing with other cross functional department with respect to the business
• Working very closely with key account customers at hypermarkets, electronics power retailers, pharmacies and E-Commerce retailers, to increase & improve the business together with team members within the business unit as well as the support from the external customers
• Monitor & review the unit’s activities and with the input from the resources ensuring the sales budget is achieved for the month or quarter
• Directly coordinate with the overseas principal brand for stock planning & ordering, marketing strategy for online and offline platforms, new product development based on the consumer market trend
• Conduct monthly meetings with the sales team and channel account customers to see the progress for the month; reviewing the sales performance with actuals against the budget

Significant Achievements
• Expanded the sales channels from 15 outlets to 30 outlets in 1 year period, with sales revenue increase by 25%.
• Successfully launched the brand’s website (UAE domain) where it has been tailored for the UAE target segment along with the social media platforms Facebook & Instagram; which has witnessed significant traffic with respect to product enquiries, demo requests and sales conversions via online or offline sales channels.

Responsibilities
• Completely responsible and ownership of handling consumer electronics brand portfolio’s businesses (B2C & B2B) for the UAE region which includes sales & marketing management, forecasting, sales channel development,
customer relationship management, financial management including the business unit profitability, manpower management, liasing with other cross functional department with respect to the business
• Working very closely with key account customers at hypermarkets, electronics power retailers, pharmacies and E-Commerce retailers, to increase & improve the business together with team members within the business unit as well as the support from the external customers
• Monitor & review the unit’s activities and with the input from the resources ensuring the sales budget is achieved for the month or quarter
• Directly coordinate with the overseas principal brand for stock planning & ordering, marketing strategy for online and offline platforms, new product development based on the consumer market trend
• Conduct monthly meetings with the sales team and channel account customers to see the progress for the month; reviewing the sales performance with actuals against the budget

Significant Achievements
• Expanded the sales channels from 15 outlets to 30 outlets in 1 year period, with sales revenue increase by 25%.
• Successfully launched the brand’s website (UAE domain) where it has been tailored for the UAE target segment along with the social media platforms Facebook & Instagram; which has witnessed significant traffic with respect to product enquiries, demo requests and sales conversions via online or offline sales channels.

Responsibilities
• Instrumental in monitoring and managing overall sales of the Power Retail sector for appliances category in the UAE region
• Efficient planning and forecasting towards the Sales generation for all retail customers on monthly & quarterly basis; based on the seasonal trends and customer demands
• Successful in planning and implementing BTL activities in terms of brand promotion across retail channels at national level
• Effectively monitoring competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Analyzing financial aspects in terms of outstanding payments against credit supplied to customers, calculating staff incentives against targets, controlling margins supplied to the respective customers
• Undertake regular market visits to ensure SKU and display management; timely placement and replenishment of stocks ensuring adequate supplies available for sales and control over ageing
• Carry out business review with business / channel partners; on the performance of the brand and increase the sales volume accordingly based on promotional schemes from time to time
• Conduct fortnight meetings with the Sales team and Management on the Sales performance (budget vs actual); arrange on the floor product training with the respective brands to promoters and sales staff

Significant Achievements
•45% increase in retail channel sales when compared to previous year (2013-14 vs 2014-15).

Responsibilities
• Instrumental in monitoring and managing overall sales of the Power Retail sector for appliances category in the UAE region
• Efficient planning and forecasting towards the Sales generation for all retail customers on monthly & quarterly basis; based on the seasonal trends and customer demands
• Successful in planning and implementing BTL activities in terms of brand promotion across retail channels at national level
• Effectively monitoring competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Analyzing financial aspects in terms of outstanding payments against credit supplied to customers, calculating staff incentives against targets, controlling margins supplied to the respective customers
• Undertake regular market visits to ensure SKU and display management; timely placement and replenishment of stocks ensuring adequate supplies available for sales and control over ageing
• Carry out business review with business / channel partners; on the performance of the brand and increase the sales volume accordingly based on promotional schemes from time to time
• Conduct fortnight meetings with the Sales team and Management on the Sales performance (budget vs actual); arrange on the floor product training with the respective brands to promoters and sales staff

Significant Achievements
•45% increase in retail channel sales when compared to previous year (2013-14 vs 2014-15).

Responsibilities
• Instrumental in monitoring and managing overall sales of the Power Retail sector for appliances category in the UAE region
• Efficient planning and forecasting towards the Sales generation for all retail customers on monthly & quarterly basis; based on the seasonal trends and customer demands
• Successful in planning and implementing BTL activities in terms of brand promotion across retail channels at national level
• Effectively monitoring competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Analyzing financial aspects in terms of outstanding payments against credit supplied to customers, calculating staff incentives against targets, controlling margins supplied to the respective customers
• Undertake regular market visits to ensure SKU and display management; timely placement and replenishment of stocks ensuring adequate supplies available for sales and control over ageing
• Carry out business review with business / channel partners; on the performance of the brand and increase the sales volume accordingly based on promotional schemes from time to time
• Conduct fortnight meetings with the Sales team and Management on the Sales performance (budget vs actual); arrange on the floor product training with the respective brands to promoters and sales staff

Significant Achievements
•45% increase in retail channel sales when compared to previous year (2013-14 vs 2014-15).

Responsibilities
• Played integral role as first point of contact for bank customers; advised and consulted on banking products, financial services; successfully managed complex queries and escalated cases with tact and professionalism
• Evaluated and analysed customer financial needs closely to deliver high standards of customer service
• Conceptualised and implemented winning strategies to manage customer concerns and meet service level targets
• Coordinated with other departments within bank to assist with customer concerns and needs
• Selected to lead team meetings on improving business processes in absence of manager; analysed team performance and introduced new strategies

Significant Achievements
• Commended by senior management for numerous suggestions that maximized customer satisfaction and streamlined work processes
• Awarded“Quality of Excellence” for excellent customer service for three consecutive months in 2010, and won cash award for meeting customer service excellence in 2011

Responsibilities
• Played integral role as first point of contact for bank customers; advised and consulted on banking products, financial services; successfully managed complex queries and escalated cases with tact and professionalism
• Evaluated and analysed customer financial needs closely to deliver high standards of customer service
• Conceptualised and implemented winning strategies to manage customer concerns and meet service level targets
• Coordinated with other departments within bank to assist with customer concerns and needs
• Selected to lead team meetings on improving business processes in absence of manager; analysed team performance and introduced new strategies

Significant Achievements
• Commended by senior management for numerous suggestions that maximized customer satisfaction and streamlined work processes
• Awarded“Quality of Excellence” for excellent customer service for three consecutive months in 2010, and won cash award for meeting customer service excellence in 2011

Responsibilities
• Played integral role as first point of contact for bank customers; advised and consulted on banking products, financial services; successfully managed complex queries and escalated cases with tact and professionalism
• Evaluated and analysed customer financial needs closely to deliver high standards of customer service
• Conceptualised and implemented winning strategies to manage customer concerns and meet service level targets
• Coordinated with other departments within bank to assist with customer concerns and needs
• Selected to lead team meetings on improving business processes in absence of manager; analysed team performance and introduced new strategies

Significant Achievements
• Commended by senior management for numerous suggestions that maximized customer satisfaction and streamlined work processes
• Awarded“Quality of Excellence” for excellent customer service for three consecutive months in 2010, and won cash award for meeting customer service excellence in 2011