Erika Mosca

Experienced Business Process Associate (Back office) and Sales Representative

• Strong interpersonal and communication skills
• Can-do attitude and ability to think outside the box
• Ability to work well in a fast-paced, team-oriented environment
• Strategic thinker with the ability to negotiate and manage client expectations
• Ability to multitask effectively
• Strong written and verbal communication skills
• Superior customer service ethic and interpersonal skills
• High attention to details
• Able to stand for extended periods of time
• Good time management skills
• Ability to perform as part of a team as well as individually
• Computer literacy, numeracy, with the ability to interpret, analyze and present statistics in an interesting way
• Proficient in Microsoft Word, Excel, Access, Power Point, and other Windows Application

Last Resume Update April 7, 2019
Address Batangas, Philippines
E-mail erika.aguila89@gmail.com
Phone Number +971523128429

Experience

White Queen LLC – Creative Minds Group, Dubai, UAE
Sales Representative
Mar 2016 - Jun 2018

• Greet customers and ascertain what each customer wants or needs.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and
security practices.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Maintain records related to sales.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Answer questions regarding the store and its merchandise.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Ticket, arrange and display merchandise to promote sales.
• Prepare sales slips or sales contracts.
• Place special orders or call other stores to find desired items.
• Demonstrate use or operation of merchandise.
• Exchange merchandise for customers and accept returns.
• Bag or package purchases, and wrap gifts.
• Help customers try on or fit merchandise.
• Inventory stock and requisition new stock.
• Prepare merchandise for purchase.
• Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.

American Data Exchange Incorporated, Las Pinas, Manila, Philippines
Business Process Associate (Project Account)
May 2013 - Sep 2015

• Execute, process and administer a broad range of financial transactions.
• Searching and input other information about the client using Fast application.
• Calculating loan amount using cost calculator.
• Responds to clients’ correspondence with good judgment and high analytical skills.
• Coordinate with internal and external clients and provide assistance by email and resolved all queries.
• Ensure optimal level of customer services and collaborate with brokers, stakeholders for all requests.
• Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require.
• Manage everyday work activities and informed supervisor appropriately.
• Administer and collect all metrics on processes and identify data points to improve all processes.
• Documents all transactions on an everyday basis and collate metrics from various associates and prepare appropriate reports.
• Monitor all data entry operations and ensure compliance to timeframe.
• Ensure and maintain effective professional relationships with staff.
• Perform quality check assessment on all processes of various associates.
• Coordinate with team members and ensure achievement of all team objectives and goals.

Education

AMA Computer University Lipa Campus Lipa City, Batangas, Philippines
BS in Information Technology
Jun 2009 - Mar 2012

College degree

Lipa City, Public College Lipa City, Batangas, Philippines
Associate Computer Technology
Jun 2006 - Apr 2008

2 years course in college

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