• Training needs Analyses based on business strategy
• Training plan aligned with the marketing plan
• Set & maintain training budget
• Implement and adapt the international training modules according to the local market needs
• Create dedicated problem solving modules to meet the team challenges
• Train the trainer across the region twice a year.
• Creating training development plan depending on the evaluation & training needs per team member
• Set objectives and KPIs to the team
• In store coaching on product knowledge & selling techniques
• In class training on all brand modules and techniques, as well as sales techniques Up to date with all brand product launches
• Team evaluation based on their performance, personal behavior, product knowledge & selling skills
• Plan and follow the implementation of the Mystery shopping waves; Analyze and set action plans.

• Training Needs Analysis
• Recommends training feedback based on the needs analysis
• Planning training calendar
• In-charge of the entire Training Process (Pre, during and Post)
• Facilitates Soft Skills Training Workshops (communication skill, interviewing skills, coaching, presentation skills)
• Feedback on performance through Post Training Reports
• Handling and communicating with the store managers for training booking and nomination for around 2500 team members
• Train and coach shop Managers and assistants as a mediator
• Adapt training materials
• In-charge of organizing & managing technical trainings by External providers
• Assisting in recruiting and training Emaratisation
• Reporting to training manager

• Organizing events (Business dinner functions, press conference, launches and cocktail reception).
• Creating agendas and preparing event details
• Site inspections and selling the hotel and the banquet venues.
• Sending proposals, contracts and handling all the event details with the clients.

• Facilitated flight reservations for passengers.
• Appraised price rates.
• Mastered customer service in the Reservations department.