Muhammad Obaid
Experienced IT Technical SupportAn experienced individual with 5 years experience as an IT Technical Support.
My skills and capabilities include problem solving, troubleshooter, hardworking individual, ability to handle multiple task, team leader.
I am familiar with help-desk ticketing software.
Last Resume Update | April 4, 2019 |
Address | Dubai, United Arab Emirates |
m.obaid89@gmail.com | |
Phone Number | +971508743417 |
Experience
IT Technical Support
• Computer Lab(s) Administrator – Maintaining multiple computer labs all over the school, upgrading hardware and software as needed
• IT Technical Support – Providing technical assistance as and when required
• Supports technical needs of conferences
• Maintaining inventory of IT equipment and supplies
• Supervise the photocopiers maintenance orders
• Using Helpdesk Software to assign task among team
• Provide Hardware / Software support as needed
• Familiar with fixing Desktop Computers (Dell and HP)
• Setting up new users’ accounts, groups and dealing with password issues
• Administrate Active directory users
• Following IT daily Checklist
• Training Teachers to use the school software and other IT Equipment in class
• Issuing tablets to students, as well as maintaining/updating an online record
• Designing Exam Room, Seats and cards for End of Term Examinations
• Designing Access Cards(RFID), Permission cards for teachers and administrative staff
• Issuing of School Laptops and Maintaining records
• Making Teacher Replacements/ Substitution
• Invigilation of exams
• Responsible for Updating and maintaining students tablet (including Repairing)
• Assisting Teachers in maintaining discipline among students.
Education
Masters of Science in Information Technology