Muhammad Obaid

Experienced IT Technical Support

An experienced individual with 5 years experience as an IT Technical Support.
My skills and capabilities include problem solving, troubleshooter, hardworking individual, ability to handle multiple task, team leader.
I am familiar with help-desk ticketing software.

Last Resume Update April 4, 2019
Address Dubai, United Arab Emirates
E-mail m.obaid89@gmail.com
Phone Number +971508743417

Experience

American International School
IT Technical Support
Jun 2014 - Feb 2019

• Computer Lab(s) Administrator – Maintaining multiple computer labs all over the school, upgrading hardware and software as needed
• IT Technical Support – Providing technical assistance as and when required
• Supports technical needs of conferences
• Maintaining inventory of IT equipment and supplies
• Supervise the photocopiers maintenance orders
• Using Helpdesk Software to assign task among team
• Provide Hardware / Software support as needed
• Familiar with fixing Desktop Computers (Dell and HP)
• Setting up new users’ accounts, groups and dealing with password issues
• Administrate Active directory users
• Following IT daily Checklist
• Training Teachers to use the school software and other IT Equipment in class
• Issuing tablets to students, as well as maintaining/updating an online record
• Designing Exam Room, Seats and cards for End of Term Examinations
• Designing Access Cards(RFID), Permission cards for teachers and administrative staff
• Issuing of School Laptops and Maintaining records
• Making Teacher Replacements/ Substitution
• Invigilation of exams
• Responsible for Updating and maintaining students tablet (including Repairing)
• Assisting Teachers in maintaining discipline among students.

Education

SZABIST
Masters of Science in Information Technology
Feb 2013 - Apr 2015

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