Skilled Information Technology Professional with 11+ years of diversified industry work experience offering expertise in administration, technical support, customer service, and client coordination. Remarkable 8+ years of experience in technical call center operations providing service by communicating effectively with technical and non-technical users. Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages, operating systems and satellite communications. Easily identify and resolve technical issues and concerns. Excellent oral and written communication and analytical skills.