• Manage and oversee the Corporate Office administration.
• Maintaining the track record of courier services (logs in/log out).
• Booking the meeting and conference rooms as per the requirement.
• Distribution of mails and maintain the track record for all the incoming and outgoing of documents.
• Ensure the duties of the housekeeping and the office staff are done promptly and efficiently.
• Manage all office activities (faxing and scanning the documents), stationary requirements and in charge of the complete filing system.
• Preparing the staff data – (visa/passport/emirates id/insurance card etc.)
• Preparing the Minutes of Meeting.
• Preparation of Monthly Report and submitting the same to the client before the targeted date.
• Keeping a track record of all the training done by different departments.
• Entering different data into the Software (JDE).
• Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
• Maintaining a track record of leave application and filing the same in the JDE.

• Manage and oversee the entire operations of the concerned Doctor’s clinic.
• Register them promptly on their arrival and enter patient demographic and visit information correctly into the database/computer orbits system and update them if there is any change.
• Verification of Identity cards/Insurance cards, ensuring that insurance claim form is filled with all relevant details and duly signed by the patient.
• Ensuring the patient’s registration sheet and file reaches the doctor’s chamber, as per the appointment schedule by closely working with the nursing staff/office assistant.
• Directing the patients to the doctor’s chamber/laboratory/pharmacy etc.
• To give an adequate explanation to the patients about doctors profiles/procedures/charges etc. and care with hospitality during their waiting time.
• Make follow-up appointments, confirmation/rescheduling of the appointment. Screen telephone calls, take messages for staff and providers, properly transfer telephone calls, make patient reminder calls etc. as a routine in the front desk.
• Scheduling surgeries for the concerned doctor.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Preparing all the approvals before the surgery or the investigations are done.
• Coordinating with the doctor, operative theatre, insurance team, and the patients.
• Provide information to the patients regarding their approvals of the surgery or investigations or procedures.

• Manage and oversee the entire administrative operations of the organization.
• Assign the required number of staff in different departments and make sure the patients get consulted quickly.
• Providing on the job training for the customer care executives (registration, case sheet reading, appointment calls) and motivation of other staffs.
• Responding to Patients inquiries, complaints and staff related issues.
• Communicating with all the doctors and getting feedback and suggestions.
• Consult with relevant personnel and departments prior to recommending or establishing new policies and availability of resources to implement care.
• Participate in the strategic planning process with the Hospital Manager and other members of the facility administrative staff.
• Ensures the provision of adequate services through the acquisition, utilization, and organization of available resources (human, financial, and physical) and the development of improved techniques and practices.
• Meet weekly with the Operations and other teams to discuss scheduling of work in a planned manner.
• Ensure that the relevant department requests are resolved and communicated in a timely manner to internal and external parties.
• Responsible for everyday updates on the progress of Hospital care and reporting as per requirement.

• Handle the routine office management functions, interacting with the patients and identify the patient problems and complaints.
• Admitting patients from different department according to the occupancy of bed, interacting with the patients and help them to identify the clinical and other departments they need to consult.
• Prepare periodic reports, correspondence and reports as per requirement.