Syed Aqeeluddin
Date of Birth October 02, 1984
Mob No +971507173136
Nationality Indian
Gender Male
Marital Status Married
Email syed.aqeelsa84@gmail.com
Visa Status Employment VISA
Languages English/Arabic/Hindi/Urdu/Telugu
Position Applying: Customer Support Executive
To,
The Concern Authority,
Dear Sir/madam
I have been working with Zain Telecommunications, Saudi Arabia from Jan 2010 till Nov 2014. I joined as a Customer Care Executive in 2010 worked for 4 yrs. As Customer service Executive I have 9 years of Experience in Telecom and Team Leader field with Coordination and Support. I have sound knowledge in customer satisfaction, and involved in number of Operations works in different Products in Telecom organization.
My Curriculum Vitae is enclosed here with, for your kind consideration.
I am self-motivated and willing to learn more. I am reliable and efficient person and would prove out to be quite eminent in the work sphere. I can assure that if you give the chance I would work to the best of my ability and your expectations.
If I may get an opportunity, I assure to add value to your prestigious organization.
Looking forward to hearing from you
Summary:
30 Years young and dynamic with over 9 Years of professional experience in management, conducting feasibility study, telecom and implementation, Leadership qualities, motivating, manipulating.
Participate in all phases of complex development activities including Interfacing with diverse platform applications, Self-prepare Goals, Plans, achieve deadlines, and work under pressure in a focused manner, flexibility and adaptability to work in a dynamic environment.
Work Experience IN UAE Secure parking car park management LLC from June 2017 to till date
Parking Supervisor (Currently working)
Responsibilities
System operation such as intercoms operations, checking of tickets, opening and closing of barriers, ticket jamming solving.
Payment machine handling such as intercom operations, Cash collection, viewing of POF display, checking of tickets and receipts, solving jamming Banknotes and tickets, opening of the machines, closing of the machines, removing Banknotes from the machine, removing coins from the machine, replenishment of coins and Banknotes, placing receipts in the machine.
Park base patrolling, access to reports, access to fee/rate, view of total cars in base, view of the status of equipment’s components, able to check pass cards/users.
Issuing of some misconduct notice to parkers such as parked in reserved space, vehicle incorrectly parked, driving or driving in a wrong direction, vehicle not registered, unauthorized parking space, parked in disable spot etc.
Good customer service to every parker and visitors
Solving problems of access card not working, card faulty, ticket deleted, check in and checkout fault, time exceeded.
Having a brief meeting with the operating manager, parking attendants.
Visiting bank for cash deposits and bank note change making.
Documentation of files and parking locations.
Preparing monthly report at the end of the month.
WORK EXPERIENCE K.S.A
Organization :Zain Telecom
Designation: CS Representative
Tenure : 2010 to 2014
Responsibilities:
Handle inbound calls and resolve customer complaints
Capable of Handling Various Customers with different Nationalities and Languages.
Capable of communicating in English, Arabic, Urdu and Telugu with the Customers According to their language preference.
Provide customers with product and service information
Identify and escalate priority issues
Follow up customer calls wherever necessary
Complete call logs and reports
Consistently achieved call quality score goals and achieving client and customer satisfaction goals.
Stood under Top 10 on the floor consistently till date.
Walked the floor as an acting Team Lead at times of Requirement.
At the request of the Team Lead took the ownership, reported to the office on the off hour’s and requested other team members to report to office as there was heavy call flow.
Make sure that we go through the regular updates sent through the e-mails and be updated with the resources of the organization to maintain the customer satisfaction.
Experience in India:
Company: Hinduja Global Solutions for Airtel Process Sowmajiguda Hyderabad, INDIA.
Job Role: Customer Care Executive
Duration: 2014 to 2016
Job Responsibilities as Customer Care Executive:
Answer calls and respond to official e-mails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs and Produce call reports.
EDUCATIONAL QUALIFICATION:
B.Com Computers passed in 2008 from Osmania University, Hyderabad,
Fire and Safety (Nebosh)
Fire Fatting (UAE)
Fast Aid (UAE)
Operating System Skills:
MS-Office [Excellent]
MS-Word [Excellent]
MS-Excel [Excellent]
Power Point [Excellent]

PERSONAL SKILLS & ABILITY:
Fast in learning new things
Good verbal communication skill effectively with self-confidence and good articulation, active in listening and social perceptiveness
Naturally born in technical know how
Good writing communication skills for reports and memos
Good team spirit and ability to work under pressure
HOBBIES:
Football Playing
Singing, Travelling and Meeting Friends

Thanks & regards
Sincerely,
Syed Aqeeluddin
Mobile: 00971507173136.
Email: syed.aqeelsa84@gmail.com

Syed Aqeeluddin
Date of Birth October 02, 1984
Mob No +971507173136
Nationality Indian
Gender Male
Marital Status Married
Email syed.aqeelsa84@gmail.com
Visa Status Employment VISA
Languages English/Arabic/Hindi/Urdu/Telugu
Position Applying: Customer Support Executive
To,
The Concern Authority,
Dear Sir/madam
I have been working with Zain Telecommunications, Saudi Arabia from Jan 2010 till Nov 2014. I joined as a Customer Care Executive in 2010 worked for 4 yrs. As Customer service Executive I have 9 years of Experience in Telecom and Team Leader field with Coordination and Support. I have sound knowledge in customer satisfaction, and involved in number of Operations works in different Products in Telecom organization.
My Curriculum Vitae is enclosed here with, for your kind consideration.
I am self-motivated and willing to learn more. I am reliable and efficient person and would prove out to be quite eminent in the work sphere. I can assure that if you give the chance I would work to the best of my ability and your expectations.
If I may get an opportunity, I assure to add value to your prestigious organization.
Looking forward to hearing from you
Summary:
30 Years young and dynamic with over 9 Years of professional experience in management, conducting feasibility study, telecom and implementation, Leadership qualities, motivating, manipulating.
Participate in all phases of complex development activities including Interfacing with diverse platform applications, Self-prepare Goals, Plans, achieve deadlines, and work under pressure in a focused manner, flexibility and adaptability to work in a dynamic environment.
Work Experience IN UAE Secure parking car park management LLC from June 2017 to till date
Parking Supervisor (Currently working)
Responsibilities
System operation such as intercoms operations, checking of tickets, opening and closing of barriers, ticket jamming solving.
Payment machine handling such as intercom operations, Cash collection, viewing of POF display, checking of tickets and receipts, solving jamming Banknotes and tickets, opening of the machines, closing of the machines, removing Banknotes from the machine, removing coins from the machine, replenishment of coins and Banknotes, placing receipts in the machine.
Park base patrolling, access to reports, access to fee/rate, view of total cars in base, view of the status of equipment’s components, able to check pass cards/users.
Issuing of some misconduct notice to parkers such as parked in reserved space, vehicle incorrectly parked, driving or driving in a wrong direction, vehicle not registered, unauthorized parking space, parked in disable spot etc.
Good customer service to every parker and visitors
Solving problems of access card not working, card faulty, ticket deleted, check in and checkout fault, time exceeded.
Having a brief meeting with the operating manager, parking attendants.
Visiting bank for cash deposits and bank note change making.
Documentation of files and parking locations.
Preparing monthly report at the end of the month.
WORK EXPERIENCE K.S.A
Organization :Zain Telecom
Designation: CS Representative
Tenure : 2010 to 2014
Responsibilities:
Handle inbound calls and resolve customer complaints
Capable of Handling Various Customers with different Nationalities and Languages.
Capable of communicating in English, Arabic, Urdu and Telugu with the Customers According to their language preference.
Provide customers with product and service information
Identify and escalate priority issues
Follow up customer calls wherever necessary
Complete call logs and reports
Consistently achieved call quality score goals and achieving client and customer satisfaction goals.
Stood under Top 10 on the floor consistently till date.
Walked the floor as an acting Team Lead at times of Requirement.
At the request of the Team Lead took the ownership, reported to the office on the off hour’s and requested other team members to report to office as there was heavy call flow.
Make sure that we go through the regular updates sent through the e-mails and be updated with the resources of the organization to maintain the customer satisfaction.
Experience in India:
Company: Hinduja Global Solutions for Airtel Process Sowmajiguda Hyderabad, INDIA.
Job Role: Customer Care Executive
Duration: 2014 to 2016
Job Responsibilities as Customer Care Executive:
Answer calls and respond to official e-mails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs and Produce call reports.
EDUCATIONAL QUALIFICATION:
B.Com Computers passed in 2008 from Osmania University, Hyderabad,
Fire and Safety (Nebosh)
Fire Fatting (UAE)
Fast Aid (UAE)
Operating System Skills:
MS-Office [Excellent]
MS-Word [Excellent]
MS-Excel [Excellent]
Power Point [Excellent]

PERSONAL SKILLS & ABILITY:
Fast in learning new things
Good verbal communication skill effectively with self-confidence and good articulation, active in listening and social perceptiveness
Naturally born in technical know how
Good writing communication skills for reports and memos
Good team spirit and ability to work under pressure
HOBBIES:
Football Playing
Singing, Travelling and Meeting Friends

Thanks & regards
Sincerely,
Syed Aqeeluddin
Mobile: 00971507173136.
Email: syed.aqeelsa84@gmail.com