Receiving cases through Abu Dhabi Government portal.
Deal with all the cases proficiently. Provide customers with the information and the solution they need and depend on the company terms and conditions.
Direct the incoming cases to the concern department and follow it up depend on the service level of each case.
Develop contact with other department.
Train the team with the new instruction and information.
Manage our work order system, including cases logging, and generate reports.
Re engineer the workfellow depend on the report’s result every month.
Consider the customer delight.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Operations with the use of ethical procedures and professional judgment.
Achieving rank one with reference to Abu Dhabi Government initiates.

Respond to incoming calls, emails and other message from the team; give them the correct answers and directions.
Give accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goals.
Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment.
Make use of proven business techniques in the identification of the problems and the leak of information and suggest the solution to it.

Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.

Answering calls, taking messages and handling correspondence.
Maintaining diaries and arranging appointments
Typing, preparing and collating reports
Managing databases
Liaising with relevant organizations and clients

Maintaining executive’s agenda and assist in planning
Appointments, board meetings, conferences etc.
Attending meetings and keep minutes.
Receiving and screening phone calls and redirecting
Them when appropriate

Teacher for Arts education subject – Baghdad – Iraq
Working in Zain Al Quais high school, teacher of Art.

Baghdad University – Faculty of fine Arts –
Bachelor degree - Four years after high school –
Arts Education Department – BAGHDAD - IRAQ.