Job Summary:

The Guest Relations Manager at Carbone will oversee the guest experience, ensuring five-star service and creating memorable dining experiences. This role involves building and maintaining strong relationships with hotel guests, local residents, and regular patrons, acting as a brand ambassador, and actively promoting repeat visits.

Responsibilities:

• Greet and engage guests, ensuring exceptional service throughout their dining experience.
• Build and manage guest relationships to foster loyalty and repeat visits.
• Serve as a sales ambassador, identifying new business opportunities and driving revenue.
• Communicate guest needs and preferences to the restaurant team for a personalized experience.
• Maintain and expand the guest database, collaborating with PR and marketing on upcoming events and promotions.
• Lead initiatives for special events and respond to guest feedback to continually enhance service quality.
• Oversee reservations and handle special requests, ensuring smooth communication with the restaurant team.

Requirements:

• Strong passion for Food & Beverage, hospitality, and customer service.
• Exceptional communication and interpersonal skills, with a polished and professional demeanor.
• Proven ability to manage and prioritize multiple tasks in a fast-paced environment.

Level of Education:

• Degree in Hospitality Management or related field preferred.

Work Hours:

• Full-time, including evenings, weekends, and holidays as needed.

Experience in Months:

• Minimum 24-36 months in a similar role within a luxury hotel or upscale restaurant setting.