Job Summary:

As a Captain at Ling Ling, you will play a key role in assisting the Restaurant Assistant Manager in delivering exceptional guest experiences, maintaining service excellence, and ensuring team coordination in a high-energy dining environment. This role requires strong leadership and a deep understanding of guest needs to uphold the Ling Ling brand standard.

Responsibilities:

• Support and train team members on service standards and the Ling Ling sequence of service.
• Deliver personalized service, demonstrating expertise in food and beverage offerings.
• Anticipate and respond to guest needs to ensure an outstanding dining experience.
• Collaborate with the management team to maintain high operational standards.
• Handle guest inquiries and complaints professionally and efficiently.
• Provide guidance and recommendations to guests on menu selections.
• Ensure adherence to health and safety standards in all service areas.

Requirements:

• 5 years of experience in hospitality, including 1-2 years in a Captain or Supervisor role.
• Proven experience in high-end dining or nightclub environments.
• Strong leadership, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, high-pressure setting.

Level of Education:

• Diploma in Hospitality Management or equivalent experience.

Work Hours:

• Full-time, including nights, weekends, and holidays as required.

Experience in Months:

• 60 months of total hospitality experience, with at least 12-24 months in a leadership role.