Job Summary:

As a Reservations Guest Service Officer, you will provide professional and customer-centric service to ensure a memorable guest experience. You will handle reservations, assist with guest inquiries, and contribute to the smooth operation of the reservations department in line with hotel standards and goals.

Responsibilities:

• Process guest reservations efficiently while ensuring accuracy and professionalism.
• Respond to guest inquiries via phone, email, and other channels in a courteous and timely manner.
• Assist guests with special requests and provide personalized service to meet their needs.
• Ensure all reservations are updated and maintained in the system, adhering to hotel policies and procedures.
• Coordinate with other departments, such as front desk and sales, to ensure seamless guest service.
• Manage guest profiles and preferences to enhance their stay experience.
• Handle cancellations, modifications, and special requests while optimizing room inventory.
• Support the team in achieving departmental goals, including occupancy targets and revenue maximization.
• Ensure compliance with hotel standards and protocols for guest data security.

Requirements:

• Strong communication and interpersonal skills, with excellent customer service orientation.
• Knowledge of hotel reservation systems (e.g., Opera) is preferred.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and accuracy in processing reservations.

Level of Education:

• Diploma or qualification in Hospitality or Tourism Management.

Work Hours:

• Flexible schedule, including weekends and holidays.

Experience in Months:

• Minimum 12 months of experience in reservations or guest services. Russian language skills are preferred.