Job Summary:

The Waiter/Waitress is responsible for delivering excellent food and beverage service to guests, ensuring a professional, courteous, and efficient experience. This role requires maintaining high service standards while creating a welcoming environment to maximize guest satisfaction in the restaurant or assigned area of work.

Responsibilities:

• Serve food and beverages to guests promptly and professionally.
• Ensure proper table settings and presentation before each service.
• Take guest orders accurately, offering recommendations when necessary.
• Address guest inquiries, special requests, and dietary preferences.
• Assist with setting up and clearing tables, ensuring cleanliness at all times.
• Maintain knowledge of the menu, including daily specials, and provide detailed information to guests.
• Work closely with the kitchen and bar to ensure seamless service and timely delivery of orders.
• Handle guest complaints or feedback efficiently, ensuring guest satisfaction.
• Process payments and handle cash and credit card transactions.
• Adhere to health, safety, and hygiene standards in the food service area.
• Assist in training new team members and provide support to colleagues as needed.

Requirements:

• Excellent communication and interpersonal skills, with a strong customer service focus.
• Ability to work under pressure in a fast-paced environment.
• Knowledge of food and beverage service standards and procedures.
• Basic understanding of health and safety regulations in food service.

Level of Education:

• Degree or diploma in Hospitality or Tourism Management is preferred.

Work Hours:

• Flexible working hours, including weekends and holidays.

Experience in Months:

• Minimum 24 months of work experience in hotel or restaurant operations.