Job Summary:

The Waiter/Waitress is responsible for delivering exceptional food and beverage service in the assigned area, ensuring guests receive a courteous, professional, and efficient experience. The role involves working closely with the restaurant team to meet guest expectations and enhance their overall dining experience.

Responsibilities:

• Service Excellence:
  • Greet and seat guests, presenting menus and offering recommendations on food and beverages.
  • Take and deliver orders promptly, ensuring accuracy and attention to detail.
  • Provide personalized service, anticipating guest needs, and ensuring their dining experience is seamless.
• Food & Beverage Knowledge:
  • Stay informed about the menu, including specials, beverages, and dietary restrictions.
  • Answer guest inquiries about the menu and provide recommendations based on guest preferences.
  • Communicate any guest dietary requirements to the kitchen promptly.
• Operational Support:
  • Assist with table setting, clearing, and resetting for upcoming services.
  • Ensure the cleanliness and organization of the assigned work area and overall restaurant space.
  • Coordinate with the kitchen and bar to ensure timely delivery of food and beverages.
• Upselling and Promotion:
  • Suggest additional menu items, beverages, and promotions to enhance guest satisfaction and maximize revenue.
  • Assist in promoting special events, menus, or offers within the restaurant.
• Health & Safety:
  • Ensure compliance with food safety and hygiene standards.
  • Follow health and safety protocols to maintain a clean and safe dining environment for guests and colleagues.
• Customer Feedback & Issue Resolution:
  • Address guest concerns or complaints swiftly and courteously, escalating issues when necessary.
  • Collect guest feedback to continuously improve service standards and guest satisfaction.

Requirements:

• Strong communication and interpersonal skills.
• Customer-focused with a passion for providing excellent service.
• Ability to work in a fast-paced environment, managing multiple tasks efficiently.
• Basic understanding of food and beverage operations, including safety and hygiene standards.

Level of Education:

• Diploma or degree in Hospitality or Tourism Management preferred.

Work Hours:

• Flexible, including shifts, weekends, and holidays.

Experience in Months:

• Minimum of 24 months in a similar role within hotel or restaurant operations.