Job Summary:
The Guest Services Officer – Front Office is responsible for delivering exceptional guest service and ensuring the smooth operation of the Front Office. The role involves managing guest check-ins, check-outs, and handling inquiries to enhance the overall guest experience while adhering to hotel standards.

Responsibilities:

• Provide excellent guest service, ensuring satisfaction from arrival to departure.
• Handle guest check-ins, check-outs, and room assignments efficiently and professionally.
• Manage guest inquiries and requests, resolving issues promptly and courteously.
• Maintain a high level of communication and coordination with other departments.
• Assist in managing reservations and ensuring accurate guest information is recorded.
• Handle billing processes, including payments and account adjustments.
• Ensure the lobby and front desk area remain welcoming and presentable at all times.
• Promote hotel services and amenities to enhance the guest experience.
• Follow all security protocols and ensure guest safety.
• Support in resolving guest complaints and escalate when necessary.

Requirements:

• Strong communication skills in English and proficiency in German or Russian.
• Previous experience in hotel front office operations or a similar guest service role.
• Customer-oriented mindset with excellent problem-solving skills.
• Familiarity with hotel management systems and standard operating procedures.
• Ability to multitask and work efficiently under pressure.

Level of Education:
Diploma or equivalent qualification in Hospitality or Tourism Management preferred.

Work Hours:
Full-time, flexible hours, including weekends, holidays, and evening shifts.

Experience in Months:
Minimum of 12 months of experience in hotel operations or guest services.