Job Summary:
We are seeking a Lobby Hostess - Trainee to ensure the smooth and efficient operation of the front office within the Rooms Division, providing exceptional guest service and enhancing the overall guest experience.

Responsibilities:

• Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
• Assist with check-in/check-out procedures and ensure guests are directed to their rooms or required areas efficiently.
• Provide accurate information about hotel facilities, services, and local attractions.
• Manage guest requests, inquiries, and complaints in a professional and timely manner.
• Ensure the lobby area is clean, presentable, and well-maintained at all times.
• Coordinate with other departments to address guest needs and ensure smooth operations.
• Assist in organizing guest services, such as transportation, restaurant reservations, or special requests.
• Support the front office team in managing guest arrivals, departures, and room allocations.
• Maintain guest records, updating information in the system as required.
• Promote hotel services, amenities, and events to enhance the guest experience.

Requirements:

• Strong communication, customer service, and interpersonal skills.
• Positive attitude with a proactive approach to guest service.
• Ability to handle guest concerns and provide solutions efficiently.
• Experience in hospitality or customer service roles is an advantage but not required for trainee positions.
• Willingness to learn and adapt in a fast-paced environment.

Level of Education:
High school diploma or equivalent required.

Work Hours:
Full-time position, including shift work, weekends, and holidays as needed.

Experience in Months:
No prior experience required, but relevant customer service or hospitality experience is a plus.