Job Summary:
We are looking for a Guest Services Officer - Spa Reception to ensure the efficient operation of the Spa within the Rooms Division, providing exceptional customer service and maintaining high standards for guest satisfaction.

Responsibilities:

• Welcome guests upon arrival and manage check-in/check-out procedures for Spa services.
• Provide detailed information on treatments, products, and Spa facilities, ensuring guests are well-informed.
• Coordinate and manage Spa appointments, ensuring smooth scheduling and optimal service delivery.
• Address guest inquiries and resolve any complaints or issues promptly and professionally.
• Maintain cleanliness and order in the reception and guest areas, ensuring a comfortable environment.
• Handle billing, payments, and administrative tasks related to Spa operations.
• Assist in monitoring and maintaining stock levels for Spa products and supplies.
• Collaborate with therapists and other Spa team members to enhance the overall guest experience.
• Adhere to health, safety, and hygiene standards, ensuring all practices are compliant with company policies.
• Promote additional services, treatments, or products to enhance revenue generation.

Requirements:

• Minimum of 1 year of experience in a similar customer service role, preferably within a luxury hotel or Spa environment.
• Fluent in English, with proficiency in additional languages such as Chinese, German, or Russian being a plus.
• Strong communication and interpersonal skills, with a customer-focused approach.
• Ability to handle guest concerns professionally and provide quick, effective solutions.
• Experience working in the UAE or knowledge of the region's hospitality market is an advantage.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Level of Education:
High school diploma or equivalent required.

Work Hours:
Full-time position, including shifts, weekends, and holidays as needed.

Experience in Months:
12 months (1 year) of relevant experience in Spa or hotel operations.