Job Summary:
The Room Service Order Taker at Shangri-La Dubai is responsible for providing exceptional service to guests by taking and processing room service orders. This role requires a friendly demeanor, thorough knowledge of the menu, and the ability to coordinate service efficiently.

Responsibilities:

• Answer Room Service telephones and promptly respond to guest requests in a friendly and efficient manner.
• Take food and beverage orders from guests and accurately input them into the point-of-sale system.
• Maintain an in-depth knowledge of the menu, including food and beverage options, ongoing promotions, and special offerings.
• Provide recommendations to guests based on their preferences and dietary restrictions.
• Coordinate all service requirements related to room service, ensuring timely and accurate delivery.
• Communicate with kitchen and service staff to ensure smooth operations and guest satisfaction.
• Handle guest inquiries and concerns with professionalism, striving to resolve any issues promptly.
• Maintain cleanliness and organization of the room service area, including menus and equipment.
• Assist with inventory management of food and beverage supplies to ensure availability.
• Participate in training and development activities to enhance service skills and product knowledge.

Requirements:

• Minimum of 12 months of experience in a similar role within luxury hospitality or a fine dining environment.
• Passion for food and beverage with the ability to create memorable guest experiences.
• Strong interpersonal skills with a friendly and approachable demeanor.
• Fluency in English; proficiency in the local language is an advantage.
• Team player with a collaborative mindset, willing to assist colleagues when needed.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks.
• Detail-oriented with strong organizational skills and a proactive attitude.
• Previous experience in a luxury restaurant or a 5-star hotel setting is preferred.

Level of Education:
Diploma or degree in hospitality management or a related field.

Work Hours:
Full-time, including evenings, weekends, and holidays as required.

Experience in Months:
12+ months of relevant experience in hospitality.