Job Summary:
The Assistant Operations Manager at Bread Street Kitchen will support the Restaurant General Manager in ensuring exceptional service, operational excellence, and achieving departmental KPIs related to guest satisfaction, team engagement, product quality, and profitability.

Responsibilities:

• Oversee daily operations, ensuring compliance with service standards and restaurant protocols.
• Support the Restaurant General Manager in driving key performance indicators (KPIs) for guest satisfaction, employee engagement, product quality, and revenue generation.
• Assist in monitoring and managing departmental profitability, including budget oversight and cost control.
• Lead, train, and motivate staff to ensure high performance and adherence to quality standards.
• Implement and maintain effective communication across all departments to ensure smooth operations.
• Address guest inquiries and complaints, ensuring timely resolutions to maintain high levels of satisfaction.
• Assist in creating strategies to improve service delivery and enhance the guest experience.
• Oversee the inventory, stock control, and ordering processes to maintain optimal product availability.
• Ensure compliance with health, safety, and hygiene regulations across all areas of the restaurant.

Requirements:

• Minimum of 4 years of experience in restaurant management or a related field, with experience in 5-star hotel environments preferred.
• Strong understanding of business acumen, with experience managing profit and loss (P&L) statements.
• Excellent leadership, coaching, and team development skills.
• International exposure is a plus, with a focus on luxury dining and hospitality standards.
• Strong communication and problem-solving abilities.
• Ability to work in a fast-paced, high-pressure environment while maintaining attention to detail.

Level of Education:

• Degree in Hospitality Management or a related field is preferred.

Work Hours:

• Full-time, including weekends, evenings, and public holidays as required by business demands.

Experience in Months:

• Minimum 48 months (4 years) in a managerial or supervisory role in the restaurant or hospitality industry.