Job Summary:
We are currently looking for dynamic and self-motivated Food & Beverage and Front Office professionals who are eager to advance their careers. As a Club Rotana Waitress, you will provide exceptional service to our guests, ensuring that their dining experience is memorable and enjoyable.

Responsibilities:

• Perform all necessary tasks to service guests within the Club Rotana lounge according to the hotel’s performance standards.
• Greet and seat customers, providing personalized and discreet service.
• Acquire in-depth knowledge of the food & beverage menu to assist and advise guests effectively.
• Consistently monitor the quality of food & beverage being served and report any issues immediately.
• Practice good customer relations and handle customer complaints or queries satisfactorily.
• Maintain high hygiene and cleanliness standards in the Club Rotana, ensuring that all service equipment is properly cared for.
• Prepare for all service activities before, during, and after service, including mise-en-place and mise-en-scène.
• Ensure minimal wastage, breakage, and spoilage of food and beverage items.
• Actively utilize upselling techniques to enhance guest experiences and increase revenue.
• Collaborate with the Front Office team to ensure seamless service for guests arriving or departing from the lounge.
• Attend regular training sessions to enhance service skills and product knowledge.
• Assist in organizing events or special occasions held within the Club Rotana, ensuring all guest needs are met.

Requirements:

• Ideally possess a diploma or degree in hospitality or vocational training in food & beverage with relevant experience in a similar role.
• Strong command of English; proficiency in additional languages is an asset.
• Excellent guest service skills with strong interpersonal and communication abilities.
• Ability to work effectively under pressure in a fast-paced environment.
• Demonstrated attention to detail and commitment to maintaining high service standards.
• Flexibility to work various shifts, including weekends and holidays.
• Knowledge of food safety and hygiene regulations is preferred.
• A positive attitude with a passion for delivering exceptional guest experiences.
• Ability to work collaboratively in a team-oriented environment.
• Previous experience in a similar upscale or luxury establishment is a plus.