Customer Service: Provided exceptional service to guests, ensuring their dining experience was memorable. Handled guest inquiries and complaints professionally and efficiently.
Operations: Assisted in daily operations of the restaurant and bar, including setting up dining areas, restocking supplies, and maintaining cleanliness and hygiene standards.
Order Management: Took and processed orders accurately and efficiently, ensuring timely delivery of food and beverages to guests.
Team Collaboration: Worked closely with kitchen staff, restaurant manager, and other team members to ensure smooth operation during peak hours.
Event Support: Assisted in organizing and executing special events and banquets, ensuring all guest requirements were met and events ran smoothly.
Enhanced Customer Satisfaction: Consistently received positive feedback from guests for exceptional service, contributing to a 15% increase in positive customer reviews during my tenure.
Event Success: Played a key role in the successful execution of a high-profile corporate event attended by over 200 guests, receiving commendation from senior management for my organizational skills and attention to detail.
Team Recognition: Awarded 'Intern of the Month' twice for outstanding performance, teamwork, and dedication to improving service standards.
Upselling Skills: Successfully upsold premium beverages and specialty dishes, contributing to a 20% increase in average check size