Job Summary:
The Events Sales Manager is responsible for managing, coordinating, and executing events at Bab Al Shams Resort. This includes maximizing the hotel's revenue, ensuring client satisfaction, and overseeing the seamless delivery of event services. The role involves both external client relations and internal team leadership, ensuring high standards of service and operational efficiency.

Responsibilities:

• Develop and execute business strategies to increase event revenue and meet KPIs.
• Manage client relationships, from initial consultation through event execution and post-event follow-up.
• Conduct in-house site inspections for potential clients and ensure smooth communication and service delivery.
• Oversee all aspects of event planning, including guest needs, service processes, and event logistics.
• Maintain the hotel’s events database, ensuring repeat and new business development.
• Supervise the coordination of event-related services with other departments (F&B, Banquet, Housekeeping).
• Handle client complaints and resolve disputes following standard procedures.
• Ensure compliance with all safety, legal, and health regulations.
• Collaborate with the sales and marketing teams to support promotional efforts and client engagement.
• Train, mentor, and manage the Events Sales Team, driving motivation and achieving team goals.
• Monitor financials, including budgeting, invoicing, and reporting on event revenue.
• Lead pre-event, during-event, and post-event processes, ensuring operational excellence and guest satisfaction.
• Oversee the use and maintenance of Opera Sales and Catering System, ensuring accurate and timely data entry.
• Prepare and distribute event-related reports, including forecasts and client communications.

Requirements:

• Bachelor's degree in Hospitality or a related field.
• Minimum 4 years of experience in event sales within a luxury 5-star hotel environment.
• Proven track record in sales, client relations, and event management.
• Strong leadership, communication, and negotiation skills.
• Proficiency in Sales Force, Opera Sales and Catering, and event planning software.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Excellent organizational and problem-solving abilities.
• Customer-focused with exceptional attention to detail.
• Sales training and certifications in hospitality preferred.
• Strong interpersonal skills and team management experience.
• Fluency in English, with additional languages as a plus.