B&F Service Expert (Apprentice) – Abu Dhabi
Published | September 27, 2024 |
Location | Abu Dhabi, United Arab Emirates |
Category | Chefs / F&B / Housekeeping / Hospitality |
Job Type | Full-time |
Industry | Hospitality |
Description
Job Summary:
The Guest Service Expert is responsible for creating memorable dining experiences for guests by delivering exceptional service and managing a variety of tasks related to meal preparation and customer interaction. This role requires a proactive approach to ensure guest satisfaction and adherence to quality standards in a fast-paced environment.
Responsibilities:
- Greet and seat guests promptly, ensuring a welcoming atmosphere.
- Set up and clean dining areas, including tables and service stations, to maintain cleanliness and organization.
- Communicate effectively with kitchen staff to coordinate timely food service and address guest requests.
- Take guest orders accurately and provide menu recommendations to enhance their dining experience.
- Monitor guest satisfaction and proactively address any concerns or feedback during their meal.
- Serve food and beverages efficiently, ensuring proper portion sizes and presentation standards.
- Handle payments and transactions accurately while maintaining confidentiality.
- Maintain knowledge of menu items, specials, and ingredients to answer guest inquiries effectively.
- Assist with inventory management and restocking supplies as needed.
- Follow all company policies and safety procedures to create a safe working environment.
- Collaborate with team members to ensure seamless service during busy periods.
- Participate in ongoing training and development to enhance service skills and product knowledge.
- Perform other reasonable job duties as requested by supervisors to support team objectives.
Requirements:
- Education:
- High school diploma or G.E.D. equivalent.
- Experience:
- At least 1 year of experience in a customer service role, preferably in the food and beverage industry.
- Skills:
- Strong interpersonal and communication skills to interact effectively with guests and team members.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Basic math skills for handling transactions and payments accurately.
- Attributes:
- A customer-focused mindset with a passion for delivering exceptional service.
- Ability to work collaboratively as part of a team while also taking initiative when needed.
- Other Requirements:
- Flexibility to work evenings, weekends, and holidays as required.
- Knowledge of food safety and sanitation practices is a plus.
- Ability to lift and carry objects weighing up to 25 pounds unassisted and 50 pounds with assistance.
- Must be able to stand, walk, and move around for extended periods.