Job Summary:
The Guest Service Expert is responsible for creating a memorable dining experience by delivering exceptional service and managing various guest interactions. This role involves a combination of serving food and drinks, maintaining cleanliness, and ensuring that all guest needs are met promptly and professionally.

Responsibilities:

• Welcome and greet guests in a warm and friendly manner, setting the tone for a positive dining experience.
• Take food and beverage orders accurately and relay them to the kitchen and bar staff.
• Serve food and drinks efficiently, ensuring proper presentation and portion sizes.
• Assist in setting and clearing tables, maintaining cleanliness throughout the dining area.
• Monitor guest satisfaction and address any concerns or issues promptly to ensure a positive experience.
• Communicate effectively with kitchen staff to coordinate timely service and address special requests or dietary restrictions.
• Maintain a clean and organized work environment, including regular cleaning and sanitization of dining and service areas.
• Adhere to all safety and health regulations, ensuring a safe dining environment for both guests and staff.
• Participate in team meetings and training sessions to improve service quality and teamwork.
• Assist in managing inventory of supplies and equipment, reporting any shortages or maintenance needs to supervisors.
• Promote specials and menu items to enhance guest experience and drive sales.
• Uphold company policies and procedures, including those related to quality standards, professional appearance, and communication.

Requirements:

• Education:
  • High school diploma or G.E.D. equivalent is preferred.
• Experience:
  • Less than 1 year of related work experience in a restaurant or hospitality environment.
• Skills:
  • Strong interpersonal and communication skills to interact effectively with guests and team members.
  • Ability to multitask and manage time efficiently in a fast-paced environment.
• Attributes:
  • Positive attitude and a passion for providing excellent customer service.
  • Team player who is willing to support colleagues and work collaboratively.
• Physical Requirements:
  • Ability to stand, walk, and move for extended periods; navigate over sloping, uneven, or slippery surfaces.
  • Capable of lifting and carrying objects weighing up to 25 pounds without assistance and 50 pounds with assistance.
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Other Requirements:
  • Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
  • Previous experience in a similar role or environment is a plus.
  • Basic knowledge of food and beverage service is advantageous.