Job Summary:
The Guest Environment Expert is responsible for ensuring that the hotel’s environment is clean, inviting, and well-maintained to provide an exceptional guest experience. This role involves a variety of housekeeping tasks, contributing to the overall comfort and satisfaction of our guests.

Responsibilities:

• Clean and maintain guest rooms, public spaces, and back-of-house areas, adhering to company standards of cleanliness and sanitation.
• Respond promptly to guest requests for additional amenities or services.
• Stock and organize housekeeping carts to ensure all necessary supplies are readily available.
• Report any maintenance issues or safety hazards to the management team immediately.
• Conduct regular inspections of guest rooms and public areas to ensure quality standards are met.
• Assist with laundry duties, including washing, drying, and folding linens and towels.
• Support the training and onboarding of new housekeeping staff as needed.
• Implement environmentally sustainable practices, such as proper disposal of waste and use of eco-friendly cleaning products.
• Maintain confidentiality and security of guest information at all times.
• Participate in team meetings and provide feedback to improve housekeeping processes and guest satisfaction.

Requirements:

• Education: High school diploma or G.E.D. equivalent preferred.
• Experience: Previous housekeeping or custodial experience is an advantage but not required.
• Skills: Strong attention to detail, time management, and organizational skills.
• Physical Requirements: Ability to stand, walk, and perform physical tasks for extended periods, including lifting up to 50 pounds.
• Personal Qualities: Positive attitude, ability to work independently and as part of a team, and a commitment to providing excellent customer service.
• Supervisory Experience: None required, but leadership potential is a plus.
• License/Certification: None required; certifications in cleaning or hospitality are beneficial.
• Technical Skills: Basic knowledge of cleaning equipment and supplies; familiarity with inventory management systems is a plus.