Welcome Desk Agent – Dubai
Published | September 27, 2024 |
Location | Dubai, United Arab Emirates |
Category | Chefs / F&B / Housekeeping / Hospitality |
Job Type | Full-time |
Industry | Hospitality |
Description
Job Summary:
The Guest Services Agent is responsible for providing exceptional service to guests during check-in and check-out processes, ensuring a seamless experience from arrival to departure. This role includes managing reservations, processing payments, and responding to guest inquiries.
Responsibilities:
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing room keys.
- Handle all payment methods, including room charges, cash, checks, debit, and credit.
- Manage guest check-outs, addressing any late or disputed charges.
- Answer and record all guest calls, messages, requests, questions, or concerns promptly and professionally.
- Coordinate with Housekeeping to track room readiness for check-in.
- Communicate parking procedures to guests and dispatch bell or valet staff as needed.
- Provide guests with directions and information about the property and local attractions.
- Run daily reports on arrivals and departures, ensuring all special requests are noted and accurate.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal and traveler's checks and ensure accurate cash handling.
- Count the cash bank at the start and end of shifts, balancing and dropping receipts per Accounting specifications.
- Conduct regular follow-ups with guests to ensure satisfaction and resolve any issues during their stay.
- Maintain a tidy and organized front desk area, ensuring all materials and supplies are stocked.
- Participate in ongoing training and development programs to enhance service delivery.
Requirements:
- Education: High school diploma or G.E.D. equivalent.
- Experience: Previous experience in customer service or hospitality is preferred.
- Skills: Strong communication and interpersonal skills, with the ability to manage multiple tasks effectively.
- Physical Requirements: Ability to stand for long periods, lift up to 10 pounds, and perform basic physical tasks.
- Personal Qualities: Detail-oriented, proactive, and capable of maintaining a positive attitude under pressure.
- Supervisory Experience: None required.
- License/Certification: None required, but customer service or hospitality certifications are a plus.
- Technical Skills: Proficiency in computer systems and cash handling processes.