Job Summary:
The Guest Service Expert is responsible for creating a memorable dining experience by delivering excellent service throughout the guest’s meal. This role involves setting tables, serving guests, ensuring smooth communication with the kitchen, and maintaining a clean and professional work environment.

Responsibilities:

• Set and arrange tables to company standards before guest arrival.
• Take orders, deliver food and beverages, and ensure accuracy in service.
• Communicate with the kitchen to address any guest requests or special needs.
• Maintain a clean, organized, and well-stocked work area, including refilling beverages, resetting tables, and cleaning up after guest departures.
• Assist with inventory control, ensuring proper stock levels of supplies and linens.
• Handle guest complaints and provide immediate solutions to enhance the overall guest experience.
• Ensure compliance with health and safety standards, maintaining cleanliness and food hygiene at all times.
• Collaborate with team members to ensure smooth operations, assisting in other areas when necessary.
• Maintain a professional appearance and follow uniform standards.
• Stand, walk, and move continuously during shifts, including lifting objects up to 50 pounds.
• Participate in regular team meetings and training to improve service quality.

Requirements:

• Education: High school diploma or G.E.D. equivalent.
• Experience: At least 1 year of experience in food service or hospitality is preferred but not required.
• Skills: Strong communication skills, the ability to multitask, and a guest-first mindset.
• Physical Requirements: Ability to stand and walk for long periods, lift up to 50 pounds, bend, reach, and perform physical tasks.
• Personal Qualities: Attention to detail, teamwork, problem-solving abilities, and a positive, friendly demeanor.
• Supervisory Experience: None.
• License/Certification: Food safety certification preferred but not mandatory.