Job Summary:

Ensure a seamless guest experience from check-in to check-out by delivering a wide range of services and making guest interactions memorable. Guest Experience Experts manage operational tasks, assist guests with requests, and provide local information, all while enhancing the overall stay.

Responsibilities:

• Process guest check-ins, check-outs, and other operational needs efficiently.
• Assist guests with luggage transport, vehicle loading/unloading, and bell services.
• Address guest requests and inquiries, ensuring prompt and friendly service.
• Maintain a safe work environment, follow company policies, and uphold quality standards.
• Perform physical tasks such as moving, lifting, and carrying objects up to 50 pounds unassisted and 100 pounds with assistance.
• Maintain professional appearance and communication at all times.
• Follow all safety and security protocols, and protect company assets.

Preferred Qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No prior experience required.
• Supervisory Experience: None required.
• License or Certification: None required.