KATERINA IOANNOU
EXPERIENCED GUEST RELATIONS MANAGER
Katerina Ioannou
41, Amfitritis str., 175 62 P. Faliro
Athens – Greece
Mob.: +30 6974899774,
e-mail: katerina_ioannou@yahoo.gr
Professional Profile
- A dedicated and results-driven manager with a highly successful background in the achievement of profitable business growth through the creation and execution of successful purchasing and sales strategies.
- Experienced in working with leading brands in the competitive wholesale retail cosmetic and clothing industries with primary focus in exceeding expectations for customer service delivery while ensuring optimum brand impact.
- Excellent interpersonal communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships.
Professional Experience
April 2024 – September 2024 Nammos Hotel Mykonos /Opening
Front Desk Supervisor
June 2023 – October 2023: Amethyst Boutique Luxury Suites Oia Santorini
Front Desk Manager – Guest Relations Manager
April 2023 – June 2023 Desiterra 5* Suites & Villas Santorini
Front Desk – Concierge
July 2022 – September 2022 Katikies Villas Mykonos
Front Desk – Concierge
March 2006 – to date: Si prêt- à -porter
Manager and owner of a wholesale/retail importing company on female prêt-à-porter clothing
- Plan, coordinate, effect purchases and deliveries
- Responsible for running the store
- Analyse sales figures and forecast future sales volumes to maximise profits
- Manage stock levels and key decisions about stock control
- Respond to customer needs, manage customer service, relations with manufacturers
March 2001 – March 2006: Aegean Airlines
Purchasing Manager
- Successfully managed the Travel Value (sales on board) and clothing Department, increased sales and profits through new suppliers and innovative concepts
- Developed and managed purchasing norms in order to increase purchasing options and decrease cost ensuring in parallel the high quality and company’s image.
In charge for:
- the publication and management of “Shop On Board” magazine and its purchases the majority from the cosmetic industry
- Stationery
- Staff clothing department: negotiations with manufacturers, supplier selection
- Airline documents: negotiations with manufacturers, supplier selection
Sept. 2000 – March 2001: Cronus Airlines (former Greek airline based in Athens, merged with leading Greek airline, Aegean Airlines)
Purchasing Manager
- Airline documents
- Stationery
- Catering Equipment and services for the aircrafts
1997-2000 : TNN Ltd. importing company in black and white appliances (wholesale supplier for big chain stores such as Carrefour, Makro, Kotsovolos)
Purchasing Manager
- Negotiations with manufacturers and customers
1996-1997 : Teacher in English and French language in Foreign
Language Institute
1993-1996 : IATA-ITS (International Air Transport Association-
Information Technology Services), Athens – Greece
Client Service Executive
- In charge of contacting and receiving the bimonthly sales reports of the IATA travel agency and airline members in order to transfer them to the IATA data entry department
Education
- Alpine Swiss Center in Hotel Management (Fidelio learning program, Housekeeping, Food and Beverage, Hospitality) and I also fulfilled and passed with merit the WSPC level 2 in wine
- Business Administration Diploma, University of Patras, Greece
- Professional Diploma of Translation in English from the British Council
- E.U.G. (Diplôme d’études Universitaires Générales) First Cycle of highest education in French Academy of Athens, Greece
- Gymnasium-Lyceum Diploma from the Franco-Hellenic school “Saint-Joseph”, Athens- Greece
Language Skills
Fluent in Greek (native), English, French.
- English – Proficiency of Cambridge / Teaching License
- French – Sorbonne III / Teaching License
- Italian – Medio
Computer Skills
Very good knowledge of Office applications
Last Resume Update | September 24, 2024 |
Address | ATHENS, Greece |
katerina_ioannou@yahoo.gr | |
Phone Number | 6974899774 |