KATERINA IOANNOU

EXPERIENCED GUEST RELATIONS MANAGER

 

Katerina Ioannou

41, Amfitritis str., 175 62 P. Faliro

Athens – Greece

Mob.: +30 6974899774,

e-mail: katerina_ioannou@yahoo.gr

 

 

 

 

 

 

 

 

Professional Profile

  • A dedicated and results-driven manager with a highly successful background in the achievement of profitable business growth through the creation and execution of successful purchasing and sales strategies.
  • Experienced in working with leading brands in the competitive wholesale retail cosmetic and clothing industries with primary focus in exceeding expectations for customer service delivery while ensuring optimum brand impact.
  • Excellent interpersonal communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships.

 

Professional Experience

 

April 2024 – September 2024 Nammos Hotel Mykonos /Opening

                                                Front Desk Supervisor

June 2023 – October 2023:  Amethyst Boutique Luxury Suites Oia Santorini

                                                Front Desk Manager – Guest Relations Manager

April 2023 – June 2023        Desiterra 5* Suites & Villas Santorini

                                                Front Desk – Concierge

July 2022 – September 2022 Katikies Villas Mykonos

                                                Front Desk – Concierge

March 2006 – to date:         Si prêt- à -porter

Manager and owner of a wholesale/retail importing company on female prêt-à-porter clothing

  • Plan, coordinate, effect purchases and deliveries
  • Responsible for running the store
  • Analyse sales figures and forecast future sales volumes to maximise profits
  • Manage stock levels and key decisions about stock control
  • Respond to customer needs, manage customer service, relations with manufacturers

 

March 2001 – March 2006:   Aegean Airlines

Purchasing Manager

  • Successfully managed the Travel Value (sales on board) and clothing Department, increased sales and profits through new suppliers and innovative concepts
  • Developed and managed purchasing norms in order to increase purchasing options and decrease cost ensuring in parallel the high quality and company’s image.

In charge for:

  • the publication and management of “Shop On Board” magazine and its purchases the majority from the cosmetic industry
  • Stationery
  • Staff clothing department: negotiations with manufacturers, supplier selection
  • Airline documents: negotiations with manufacturers, supplier selection

Sept. 2000 – March 2001:    Cronus Airlines (former Greek airline based in Athens, merged with leading Greek airline, Aegean Airlines)

Purchasing Manager

  • Airline documents
  • Stationery
  • Catering Equipment and services for the aircrafts

 

1997-2000       :                 TNN Ltd. importing company in black and white appliances (wholesale supplier for big chain stores such as Carrefour, Makro, Kotsovolos)

Purchasing Manager

  • Negotiations with manufacturers and customers

 

1996-1997     :                  Teacher in English and French language in Foreign

Language Institute

 

1993-1996       :                 IATA-ITS (International Air Transport Association-

Information Technology Services), Athens – Greece

Client Service Executive

  • In charge of contacting and receiving the bimonthly sales reports of the IATA travel agency and airline members in order to transfer them to the IATA data entry department

 

Education

  • Alpine Swiss Center in Hotel Management (Fidelio learning program, Housekeeping, Food and Beverage, Hospitality) and I also fulfilled and passed with merit the WSPC level 2 in wine
  • Business Administration Diploma, University of Patras, Greece
  • Professional Diploma of Translation in English from the British Council
  • E.U.G. (Diplôme d’études Universitaires Générales) First Cycle of highest education in French Academy of Athens, Greece
  • Gymnasium-Lyceum Diploma from the Franco-Hellenic school “Saint-Joseph”, Athens- Greece

 

Language Skills

Fluent in Greek (native), English, French.

  • English – Proficiency of Cambridge / Teaching License
  • French – Sorbonne III / Teaching License
  • Italian – Medio

 

Computer Skills

Very good knowledge of Office applications

Last Resume Update September 24, 2024
Address ATHENS, Greece
E-mail katerina_ioannou@yahoo.gr
Phone Number 6974899774

Contact Candidate