This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®? we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®? family.

Job Summary:

Requirements:

·         Previous hotel-related experience as Housekeeping Coordinator

·         Skills in computer and operating system

·         Skills in dealing diplomatically with the public under stressful events

·         Experience in supervising a team

·         Ability to demonstrate delegation skills

·         Flexibility to respond quickly and positively to a range of work situations

Responsibilities:

• Answer phones and generate reports to ensure compliance with service standards.
• Handle team and guest requests, delegate tasks, and follow up to meet standards.
• Coordinate with Floor Supervisors to ensure rooms are ready for the Front Office.
• Respond to emergency calls and notify relevant departments.
• Maintain a professional image, ensuring guest satisfaction and calm handling of emergencies.
• Report and follow up on maintenance issues.
• Manage customer interactions with patience, diplomacy, and conflict resolution.
• Maintain professional telephone etiquette and ensure clear communication.
• Use software to produce documents and manage records.
• Enter data into systems to keep accurate records.

Required Skills:

·         Skills in computer and operating system

·         Skills in dealing diplomatically with the public under stressful events

·         Ability to demonstrate delegation skills

Required Education: 

Work Hours: 8 Hours a Day

Experience in Months: 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.