Skills

Personal traits

• Honest
• Fast learner
• Diligent and organized
• Ethical and empathetic
• Punctual and flexible
• Focused and confident

Organizational skills

• Attention to detail
• Managing time and deadlines
• Coordinating, scheduling and planning
• Multitasking and task prioritization
• Good time management
• Maintenance of clean physical work space
• Technologically competent
• Team player and problem solver
• Reliable and hard working

Experience

Research Assistant                                                                                                Current

Zambia National Service (ZNS)                                                          Lusaka, Zambia

• Research planning and development
• Preparing / developing research protocols
• Data collection
• Monitoring and evaluation
• Manuscript preparations
• Develop interview questions
• Preparing presentations
• Preparing annual and quarterly work plans
• Responding to ministries and parliamentary requests in form of reports
• Data analysis and summarized reporting
• Document proofreading and fact checks
• Documenting research processes

Entrepreneurship (partnership) / community mobilization/ part time lecturer                 Current

• Community involvement with women / men in business
• Direct selling of products.
• Providing guidance and training team
• Conducting weekly presentations.
• Lecturing in research methodology.

Exam Data Entry Clerk                                                                     Oct 2012 ‐ Jan 2013

Zambia Institute of chartered Accountants, ZICA, Lusaka

• Compared data with source documents or re-enter data in verification format to detect errors.
• Uploaded Marks on the institute’s main database.
• Stored completed documents in appropriate locations.
• Compiled, sort and verified accuracy of data before it was uploaded.
• Updated Marks and Grades to the database.

MBA Dissertations Coordinator/Administrator                                   Mar 2009 ‐ Feb 2011

British Institute of Technology and E-Commerce                                           London, UK

• First point of contact for students and internal or external lecturers on dissertation (External staff Included visiting lecturers and professors from other universities). Correspondence by mail of physical contact.
• Responded to students’ issues from attendance issues, performance issues and graduation issues.
• Created, maintained and uploaded data into the school databases, this included attendance, continuous assessment results, and final results marks.
• Scheduled time tables for research methods sessions and dissertation seminars/sessions.
• Calendar management, including reminding students of all deadlines for their Dissertations and research proposals.
• Collected and distributed dissertations for marking to lecturers including visiting lecturers
• Evaluated graduation candidates
• Monitored attendance of all students and supervisors.
• Provided information/ consultation services, advice and guidance to staff members and students.
• Assisted with creating and distribution of students’ user names and passwords.
• Designed handbooks for students and supervisors.
• Planned and scheduled my duties which were approved by the programme manager.
• Assisted with Invigilation during exams for other faculties.
• Prepared students’ individual forms for review classes, for the purpose of monitoring attendance of students.
• Prepared minutes for departmental meetings and also had a privilege of attending the school board meetings.
• Assisted with the monitoring of various programs from other faculties such as the undergraduate school and assisted with monitoring of fees payment
• Filing of documents and record keeping.

Call center operative                                                                      Mar 2008‐ Jan 2009

NHS call Centre                                                                                    London, England

Adecco for IBM (call Centre for NHS-Direct) - London UK Call Centre operative Duties.

• Inbound call handler.
• Answered calls from the general public.
• Assessed callers on symptoms of flu using provided scripts provided by NHS.
• Gave information about swine flu.
• Gave patients Anti-viral Collection Points (ACP) in their areas. (Around United Kingdom).

Student Advisor                                                                                Feb 2008 ‐ Sep 2008

London School of Commerce (part time)                                                     London, UK

• Attended to students at the help desk.
• Helped new students with their enrolment procedures.
• Recommended prospective international students to be considered for enrollment.
• Set up and managed paperwork or electronic filing systems, recording information, updating or maintaining documents, such as attendance records, correspondence or other materia

Administrator                                                                                   Mar 2004 ‐ Sep 2006

Tangent Business Challenge                                                                  Lusaka, Zambia

• Assisted in implementing company policies.
• (Employment agents for AON Zambia now called MINET 2004/2006).
• Designed Job Adverts.
• Selected suitable candidates for
• Prepared and arranged job interviews
• Inducted/trained new staff, advised on duties to be performed.
• Monitored the performance of every employee.
• Prepared cheques for clients, workers' salaries and wages including commission based staff.
• Received cheques and cash payments from clients and from delivery drivers.
• Attended to inbound and outbound calls.
• Filling and record keeping, managed calendars and diaries.
• Banking duties, in charge of petty cash and followed up debtors.
• Advised clients on delivery dates of ordered products.
• Planned, administered and controlled budgets for contracts, equipment and supplies.
• Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency.
• Set goals and deadlines for the departments.
• Analyzed internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.

Marketing advisor                                                                            Jun 2003 ‐ Feb 2004

African Life Assurance                                                                          Lusaka, Zambia

• Supported the marketing manager.
• Dealt with daily queries on insurance policies.
• Helped clients calculate payable premiums per month or annually.
• Reported to the Branch Manager on segments visited.
• Organized business meetings with clients.

Education / Academic qualifications

Teaching methodology (graduated)                                                                     Jan 2022

Mulungushi university                                                                        Kabwe, Zambia

CPD                                                                                                                                               Nov 2015

Zambia Institute of Human Resource Management                  Lusaka, Lusaka Province

Zambia institute of human resource management, Continuous professional development programme – CPD Modules main topics covered included; training and development, wrongful dismissal, unfair dismissal, employment act (processes and employment law), performance management and planning. Group leader for research group.

MBA: Business Administration                                                                            Feb 2009

University of Wales Institute Cardiff                                                           Cardiff, Wales

Post graduate Diploma: Business Management                                                Jan 2008

London School of Commerce                                                               London, England

Achievements while studying: group leader during the time of my studies.

Post graduate Diploma: Management Studies                                                  Jun 2007

Greenwich School of Management                                                      London, England

Diploma                                                                                                            Jan 2002

NIEC School of Management                                Ndola, Copperbelt Province, Zambia

Business Studies

Kabwe High School                                                                  Kabwe, Central Province

GCSE - Certificate (O-Levels)                                                                            Nov 2000

Affiliation

Professional Membership: Zambia Institute of Human Resource Management

Hobbies: Singing, Reading, working out, and travelling.

Reference

Col Robert Kaunda

Director Business Consultancy

Zambia National Service

HQ, Garisson Lusaka

Dr. Rajendra Kumar
Course Leader
London School of Commerce
Chaucer House, Kings Head Yard
London SE1 1NX
Contact: +44 (0) 2073570077

rajendra.kumar@lsclondon.co.uk

Mr. George Michelo

Director Tangent Business challenge

Lusaka Zambia

Contact +260977103931

gcmichelo@gmail.com