jebin jose
Senior Operations Manager, Operations Manager, Senior Manager
- Accomplished professional with over 7 years of comprehensive experience in customer success, operations management, recruitment, and marketing within the dynamic EdTech and advisory sectors.
- Demonstrates exceptional leadership abilities, effectively managing teams of up to 30 associates as a Team Lead at Whitehat Jr, overseeing crucial recruitment, training, and operational processes to ensure optimal performance and organizational growth.
- Proven expertise in developing and implementing robust performance measurement systems, process improvements, and optimization strategies that significantly enhance operational efficiency.
- Deep understanding of end-to-end operations management, including student operations, KPI creation, performance tracking, and conducting thorough quality audits.
- Strong analytical and research skills honed through roles as a Business Operations Analyst and Marketing Analyst, successfully preparing detailed reports, proposals, and risk trackers to inform strategic decision-making.
- Adept at engaging with clients from the lead stage to account management, ensuring seamless interactions and fostering long-term relationships.
- Extensive experience in organizing and coordinating high-impact events and training sessions, further enhancing client satisfaction and organizational reputation.
- Technically proficient in Microsoft applications and basic website designing, coupled with certifications in First Aid and Scouts and Guides, demonstrating a commitment to personal and professional development.
| Last Resume Update |
July 19, 2024
|
| Address |
Andheri East, Mumbai, India |
| E-mail |
jebinbennetjose@gmail.com |
| Phone Number |
09029547124 |
