After 8 years of experience as an IT Specialist within the CIE/SODECI group and at PSGouv / PA-PSGouv, the environment of commissioning and troubleshooting of IT equipment is familiar to me. Versatile and curious, I am constantly looking for new solutions to optimize IT systems to guarantee maximum efficiency. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.