GARRE SRIMANTH

Hyderabad, Telangana, India

Mobile: +91 9032 615 144

Email: srimanth14aug@gmail.com

LinkedIn: https://www.linkedin.com/in/garresrimanth

Personal Particulars:

Date of Birth: 14th August, 1992 ~ Nationality: Indian ~ Gender: Male

Permanent Address: H. No. 2-21, Mudiraj Bazar, Huzurnagar, Suryapet (Dist.),

Telangana, India- 508204

Languages: English, Hindi & Telugu ~ Passport Number: Y9633090

Experienced QA Leader | Agile Scrum Master | Technical Support Specialist | LIMS Expert

Notice Period: Immediately available to join

PROFILE SUMMARY

• Over 9 years of progressive IT experience, advancing through roles to Associate Manager, specializing in Quality Assurance, Agile project management, and technical support.
• Extensive experience in developing comprehensive Test Strategies and Test Planning and also in various testing types and methodologies, including system, regression, and user acceptance testing, to ensure software reliability and optimal performance across diverse conditions.
• Implemented QA processes that significantly improved product quality and customer satisfaction.
• Played a key role in advancing the ISO 9001:2015 certification for Quality Management Systems.
• Proficient with industry-leading tools such as TFS, MS Azure DevOps, JIRA, and HP QC (ALM), enhancing test management and traceability.
• Skilled in Agile project management, using tools like TFS, Microsoft Azure DevOps, and JIRA for managing complex projects; expert in strategic oversight and executing project plans that align with project & organizational goals.
• Demonstrates expertise in Laboratory Information Management Systems (LIMS), participated in 17 projects, and successfully led 6 as a Scrum Master.
• Effective Scrum Master, fostering team agility and product feature enhancements through efficient sprint planning and retrospectives.
• Robust technical support background, adept at resolving complex system issues, maintaining high service levels, and supporting user communities by adopting SLA Management, effective Change Management, and Ticket Management Systems; Led the Support group of 86 Projects
• Developed a team knowledge base, automating training efforts, boosting productivity, and enhancing system reliability.
• Strong client engagement skills, ensuring solutions meticulously meet business needs through detailed requirements gathering.
• Handled the Projects related to Pharmaceuticals, Quality Assurance, CRM, HR & Training Management domains.
• Regular provider of critical insights to senior management, facilitating informed strategic decision-making.

TECHNICAL SKILLS

Quality Assurance Tools: TFS, MS Azure DevOps, JIRA, HP QC (ALM)

Project Management Software: TFS, Microsoft Azure DevOps and JIRA

Ticketing Systems: TFS, Freshdesk and Knowlarity

Testing: Manual testing, Automated testing,  Testing Techniques, Test Planning, Test Strategy, Risk Assessment, Defect Management

AREA OF EXPERTISE

Team Leadership and Management | Agile and Scrum Practices | Strategic Planning and Analysis | Quality Control and Enhancement | Stakeholder Management | Problem Resolution | Compliance and Governance | Software Quality Assurance | Test Management | Risk Management | Defect Management | Incident / SLA Management | Change Management | LIMS | QMS | Quality Auditing | SOPs / Process Management | Root Cause Analysis

WORK EXPERIENCE

Caliber Technologies Pvt. Ltd., Hyderabad ~ Sept 2014 – Dec 2023

Career Path:

Associate Manager | Jan’22 - Dec’23

Team Leader | Apr’19 - Jan’22

Senior SQA Level II Engineer | Apr’18 – Apr’19

Senior SQA Level III Engineer | Mar’17 – Apr’18

SQA Engineer | Apr’16- Mar’17

Junior QA Engineer | May’15- Apr’16

Trainee QA Engineer | Sept’14- Apr’15

With my key contributions, I had received dual promotions twice:

* On Apr’19, Got promoted from Senior SQA Level II Engineer to Team Leader, skipping the role of Senior SQA Level I Engineer

* On Jan’22, Got promoted from Team Leader to Associate Manager, skipping the role of Senior Team Leader.

Leadership & Project Management:

• Led a team of 12 Team Leaders and 190 members, overseeing QA activities and maintenance groups to ensure project deliverables met quality standards.
• Championed Agile Principles, Implemented Scrum framework as Scrum Master and coached Scrum Team for Scrum Ceremonies; sprint, sprint planning, reviews, retrospectives, and daily scrum sessions, enhancing product feature development and delivering Increment.
• Removed impediments to team progress and ensured the team's adherence to Agile processes.
• Collaborated with product owners to prioritize and groom the product backlog.
• Promoted a culture of continuous improvement through retrospectives and feedback loops.
• Supported the team in estimation, forecasting, and tracking of sprint progress.
• Facilitated effective communication and collaboration among team members and stakeholders.

Quality Assurance & Testing:

• Developed and executed comprehensive Test Plans and Strategies to optimise test execution efficiency.
• Led testing phases, setting QA directions and ensuring high-quality software delivery through meticulous defect identification, reporting, and resolution.
• Oversaw testing processes, ensuring timely execution and adherence to project deadlines.
• Implemented robust automation solutions to increase test coverage and reduce manual testing efforts, significantly improving testing speed and accuracy.
• Established and monitored key quality metrics to assess and report on software quality, facilitating continuous improvement and accountability within the QA team.
• Conducted regular reviews and audits of QA processes to identify areas for improvement and optimization.
• Collaborated with cross-functional teams to define testing requirements, acceptance criteria, and release criteria.

Performance Metrics & Reporting:

• Defined and monitored key performance indicators (KRAs, KPIs) at individual and department levels, aligning team efforts with organisational goals.
• Provided senior management with critical quality metrics updates, facilitating informed decision-making and strategic alignment.

Client Engagement & Solution Delivery:

• Engaged with clients for requirements gathering, system analysis, and review meetings, ensuring tailored solutions met business needs.
• Leveraged technologies like TFS, MS Azure DevOps, Jira, Freshdesk and Knowlarity to track activities and improve traceability

Process Improvements & Achievements:

• Set up ticket management tools (Freshdesk, Knowlarity, Microsoft Azure) to enhance governance and customer satisfaction, increasing NPS from 26% to 72%.
• Achieved over 95% compliance with service level agreements, enhancing customer support and issue resolution.
• Reduced recurring issues by 30% by implementing effective problem management strategies, enhancing system reliability.
• Key ISO 9001:2015 certification team member for Quality Management Systems influencing product customisation and compliance.
• Member of CAB (Change Advisory Board) - who approves to develop the customizations requested by customer by discussing the Impact, scope and roadblocks
• Implemented and refined QA and maintenance processes, checklists, and documentation, significantly improving product quality and customer satisfaction.

Ten X Labs, Hyderabad ~ Apr’14 - Aug’14

Trainee QA Engineer

• Gained foundational experience in software quality assurance, participating in various testing and QA processes under professional guidance.

NOTEWORTHY ACHIEVEMENTS

• Received 23 Star Performer of the Month Awards throughout the career of 9.3 years.
• FY22- 23: Awarded with the Building Dynamic Teams award for brilliant performance.
• FY21-22: Bagged Compassionate leadership award for outstanding performance.
• 2022: Appreciated with an award as Best Internal Auditor for finding more (Major) observations.
• 2021, 2018, 2017: Won the Bug Bounty Challenge on the latest product version released.
• 2018: Honored with an award for the idea given on ‘Stabilization of latest product versions’.

EDUCATION

B.Tech. in Mechanical Engineering from GITAM University, Vizag, 2013

CERTIFICATIONS

• Lean Six Sigma and RPA dynamics certification from HRD University | 2024
• Scrum Master certification (CSM) from Scrum Alliance | 2023
• ISTQB Certification from Indian Testing Board | 2014
• Training & Project in Software Testing from Talent Sprint, Hyderabad | Nov’13-Mar’14