• Versatile Hospitality Professional with 5 years in facility management, specialising in event management and front-office operations within high-profile hotels and corporate environments, including Hotels, resorts, restaurants, and other customer service-oriented businesses
• Adept at enhancing guest experiences by managing and improving lobby operations and overseeing medical, recreational, and fitness centres, achieving operational excellence and high service standards supported to guest services, managing staff, and ensuring high customer satisfaction.
• Expertise in planning and executing corporate events from start to finish, significantly boosting employee engagement and satisfaction, particularly noted during tenure at Microsoft/CBRE, along with an understanding of hospitality management principles.
• Highly skilled in utilising industry-standard hospitality tools such as Microsoft Office, Google Workspace, FCS, GXP, and Opera, ensuring efficient information management and guest interaction.
• Proficient in coordinating logistics with various vendors and internal teams to ensure flawless event management and operational continuity.

Skilled in training hospitality staff on professional etiquette and customer service excellence, markedly enhancing guest satisfaction and team performance