ADITYA DHARMADHIKARI

Customer Success Manager

Versatile Business Manager with over 7 years of comprehensive experience in business management, specialising in account management, staffing, operations, and customer relations across diverse sectors.
Proven expertise in developing and implementing robust account management strategies, enhancing customer satisfaction, and retaining valuable clients by acting as a trusted advisor and maintaining strong relationships.
Demonstrated proficiency in resource planning, forecasting, and management—ensuring optimal utilisation and effective vendor and contractor liaison for business units.
Successfully managed and led multiple projects, from business analysis and project coordination to full-scale account and operations management, propelling revenue growth and operational excellence.
Skilled in creating strategic account plans, utilising key performance metrics to drive business decisions, and maintaining comprehensive oversight of business performance and client satisfaction.
Holds strong certification as a Scrum Master by Scrum Alliance, equipping him with the technical and managerial acumen necessary for high-stakes environments.

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