MRIDU PABAN DAS
Sr. Network Project Engineer- Senior Network Project Engineer with Accomplished IT professional with 13 years of extensive experience spanning various roles within IT project management, service delivery, operations, and infrastructure management, driving transformative technology initiatives while aligning projects with overarching business goals to catalyse organizational growth.
- Expertise in Project Management, Change Management, Problem Management, Vendor Management, and IT Operations, ensuring smooth execution of technology initiatives while continuously improving processes and leveraging best practices to optimize IT operations and service delivery.
- Proficient in Service Management, ITIL, and Incident Management, maintaining high service availability and compliance standards while addressing issues promptly.
- Skilled in Customer Relationship Management, adept at fostering strong relationships with stakeholders to drive project success and strategic alignment.
- Experienced in Agile Project Management and Scrum methodologies, ensuring timely delivery, adherence to scope, and cost-effectiveness in IT projects.
- Deep knowledge of IT Infrastructure and Networking technologies, including Routing and Switching, with hands-on experience in Telecommunication Circuits and Expense Management.
- Capable of overcoming complex challenges and implementing advanced infrastructure solutions through analytical thinking and problem-solving skills.
- Excellent communication and leadership abilities, fostering collaboration among teams and stakeholders to achieve common goals.
| Last Resume Update | May 10, 2024 |
| Address | Guwahati, India |
| mridupabandas2023@gmail.com | |
| Phone Number | 9632615776 |
Experience
Sr. Network Project Engineer
• Led end-to-end network troubleshooting within a Network Operations Center (NOC) environment, showcasing leadership and ensuring top-tier technical performance.
• Collaborated closely with LAN/WAN development teams to optimize infrastructure for superior application performance and scalability, leveraging industry best practices.
• Developed and implemented robust processes to maintain high levels of availability, reliability, scalability, and security within network operations services.
• Coordinated global 24x7 shift operations, driving efficient follow-up on business escalations and ensuring seamless service delivery.
• Served as an expert circuit troubleshooting specialist, proficiently diagnosing and resolving user circuit outages with precision and efficiency.
• Conducted thorough data analysis to isolate problems and confirmed system health post-recovery, contributing to the overall reliability of network operations.
• Managed comprehensive project plans, encompassing scope, schedule, budget, and risk management, while fostering strong relationships with clients, vendors, and team members.
• Proactively identified and mitigated project risks, ensuring deliverables consistently met stringent quality standards and client requirements.
• Led and developed a global technical team of 30 members, prioritizing continuous skill enhancement, motivation, and performance management to meet the dynamic demands of the ITSM landscape.
• Established and maintained strategic relationships with business units and key stakeholders, aligning NOC services closely with business goals and priorities.
• Managed ITSM budget effectively, developing compelling business cases for investments and ensuring adherence to contractual obligations and service level agreements with external vendors and service providers.
• Implemented continuous improvement initiatives to enhance service quality and efficiency, driving alignment with evolving business objectives across global service delivery.
• Ensured resolution of escalations from internal teams and business colleagues, ensuring adherence to service level agreements and conducting root cause analysis to drive service improvement.
• Prepared and distributed timely service status reports, communicating impact, resolution, and lessons learned effectively to key stakeholders, in collaboration with communication teams.
Education
MBA in Technology Management