Sanil Kumar

Senior customer service/Logistics Leader

Sanil K.R 3PL | Contracts Logistics / Warehousing & Fulfillment / Transportation and Distribution / Freight Management Operations |Warehousing | Inventory / Customer Services and Solutions / Business Development & Strategy CONTACT DETAILS: : sanilkrnair@gmail.com : +971 56 2267526 PERSONAL INFORMATION: Nationality Indian Marital Status Married Passport No# T8292294 Date of Birth 06.Sept.1978 Sex Male Driving License Valid (LMV & FORKLIFT) Visa Status Employment Visa INDUSTRIES FAMILIER WITH: • Oil & Gas • Logistics & Transportation • Oil Chemicals • Special Projects • ADNOC ESNAAD Projects • NEOM Saudi Govt: Projects • Polymers /Fiberglass • Beverages, Garments
CAREER SUMMARY
A resourceful Logistics, Customer services, Supply chain Lead with over 18+ years of experience in UAE. Physically fit and able to work on-site and willingness to undertake any challenging work that falls within my ability and competence as an accomplished team player. I am always professional and responsible, and can maintain excellent working relations with clients, site managers, sub-contractors, suppliers, and the public. My extensive experience allows me to structure and prioritize work effectively through close cooperation with other team members. OBJECTIVES
Multi-dimensional & highly experienced supply chain management professional with expertise in managing diverse, warehousing and fulfillment centers, optimizing freight management, customs clearance, transportation, procurement,
project management, business development, general management, and finance.
PROFESSIONAL EXPERIENCE
Senior Customer Success/Logistics Leader May’2019 - Present
Aramex International LLC, Dubai-DWC/JAFZA
o Manage end-to-end operations of the division, including warehousing, distribution, transportation, customs clearance, and freight expansion.
o Manage the logistics department & procurement team and over all W/H activities & documentation even inventory procedures (SOP)
o Manage and handling all Imports & Exports activities, shipping, customs process, follow-up until delivery , end to end process.
o Responsibility for all distribution, documents procedures, Jebel Ali Free zone customs formalities, procedures, chamber of commerce procedures, shipment execution for various countries, communications with customers through mails & telephones, ordering materials from supplier etc...
o Supervising all Procurement, customer service & logistics activities and giving daily, weekly, monthly reports to project manager
o Assisting project manager for his jobs as per his requirements.
o Effectively organize and allocate manpower for customer to enable expediting of orders as per priories, plan warehouse space as per business requirements.
o Supervise all Procurement, customer executives, and operations and rechecked for right way as per customer requirements.
o Managing on the Oversee shipments process and specially packing processes for outbound DG shipments for compliance to country and customer specifications and that necessary certifications (DGD) and stickers are attached to enable timely delivery of goods to the customer.
o Ensuring the KPI achievement as per client requirement and maintain the performance that manage the track, visualize, and optimize all relevant logistic processes in an efficient way, these measurements refer to transportation, warehouse, and supply chain aspects.
o Supervising carries out regular stocks checks; cycle counts and locations checks to achieve stocks integrity and prepare necessary reports on variances. Supporting W/H supervisor Assign bin locations effectively and storage is done
CURRICULUM VITAE
TOOLS FAMILIAR WITH: • Power BI Desktop • Smartsheet • Microsoft Word • Microsoft Excel • Microsoft PowerPoint Presentation • WMS System (INFOR, OPTILOG, SAP, CARGOWISE) ACADEMIC MILESTONE: • Master of Business Administration in Supply Chain Management • Bachelor’s degree in commerce • Diploma in Mechanical Engineering (1Year) • Industrial Training Institute Mechanical Engineering (2 Years) CUSTOMER HANDLED: • Schlumberger • Wellbore • Weatherford • WesternGeco • GE & BakerHughes • Binani Group • ADNOC ESNAAD • Moddsys/Esadore • MMI , Ralph Lauren , Levis • Cosmoplast ACCOMPLISHMENT: • Achieved significant growth in the past 12 years, increasing our warehouse space from 26.7K in 2012 to 155K in 2023, along with a well-established network of approximately 600 trucks and freight services worldwide; managed vendor
as per instruction from customer, as to enable quick, timely and easily for resulting in efficient picking operations for outbound shipments.
o Implement QHSE (Quality, Health, Safety & Environment) and security policies and ensure that good housekeeping standards are maintained at all times.
o Managing training sections, set objectives for staff, appraise and support subordinates to display high levels of individual and team performance to achieve company objectives.
o Carrying out client meetings and presentations as required by the management.
o Analyze business data & measure KPI as per MSA
o Handles Monthly Business Review (MBR) meeting internally & externally.
o Root analyses of key issues and implement Corrective & Preventive Action (CAPA) in coordination with department heads.
o Involved in all aspects of human resources including training and team building.
o Manage and attain company and customer delivery performance, revenue, and delinquency reduction goals
o Responsible for people management - functional know how, resource planning, career development.
o Assisting with the management of suppliers and customers with respect to logistic operations
o Conduct Audit on process & operations functions for different hubs.
o Organize different modes of Transportation for inbound and outbound shipments, coordinate multi point loading and monitor the movements Liaise with Shipping Agencies / Carriers / Lines for competitive rates and services.
o In charge of investigating remedial incidents and providing accurate analysis of issue & advising the solution/preventive actions that needs to be taken.
o Dealing with Ministry of Health, Trakhees, Customs for the audit for the shipment’s transaction
o Dealing with Municipalities, Ministry of Health, Trakhees, Customs and recycler for the re-cycling process for the obsolete materials
o Manage and review clients and suppliers’ contracts and tenders for the final approval.
o Training and Orientation for New colleagues on Freight Forwarding operations and Documentation.
Customer Success/Logistics Leader Sept’2014 – April ’2019
Aramex Emirates, Dubai-DWC/JAFZA
o Distributions of materials, warehousing, KPI, materials stock analysis etc
o Manage the logistics department & procurement team and over all W/H activities & documentation even inventory procedures (SOP)
o Manage and handling all Imports & Exports activities, shipping, customs process, follow-up until delivery, end to end process.
o In charge of investigating remedial incidents and providing accurate analysis of issue & advising the solution/preventive actions that needs to be taken.
o Dealing with Ministry of Health, Trakhees, Customs for the audit for the shipment’s transaction
o Dealing with Municipalities, Ministry of Health, Trakhees, Customs and recycler for the re-cycling process for the obsolete materials
o Assisting with the management of suppliers and customers with respect to logistic operations
o Supervising carries out regular stocks checks; cycle counts and locations checks to achieve stocks integrity and prepare necessary reports on variances. Supporting W/H supervisor Assign bin locations effectively and storage is done
relationships, resulting in better total cost of ownership and reduced time and costs by 15% • Grew team, from 60 staff members to 160 in-house and 300 outsourced employees with a customer retention rate of 95% • Implemented a comprehensive customized ERP system, including Warehouse Management System (WMS), Freight Management System (FMS) • Focused on increasing deep selling by 30%, both internally and externally which was recognized by industry experts and awarded the organization of the year by operational excellence awards by ADS & Oil & GAS exhibition convention. • Proven track record in demanding commodity supply chain environment • Managing procurement analytics of both customers and suppliers • Develop and implement client-specific solutions, including SLAs, KPIs, SOPs, policies, and procedures, and ensure their successful implementation. • Participate in RFQ, and bidding processes, and communicate with clients and relevant stakeholders. • Achieve significant growth in the company's warehousing capacity, from 27,823 sqm in 2012 to 176,623 sqm by the end of 2023, not including yards. • Increase revenue in the contract logistics division from 10 million in 2012 to 40 million by 2023, with a 98% client retention rate. • Turn around the freight division from loss to profit, in addition to improving the warehousing division's profitability.
as per instruction from customer, as to enable quick, timely and easily for resulting in efficient picking operations for outbound shipments.
o Handles escalation and gives required support to customer.
o Responsibility for all distribution, documents procedures, Jebel Ali Free zone customs formalities, procedures, chamber of commerce procedures, shipment execution for various countries, communications with customers through mails & telephones, ordering materials from supplier etc...
o Excellent relationships & communication with customers & talented performance in the field of logistics & had good achievements in related jobs.
o Supervising all Procurement, customer service & logistics activities and giving daily, weekly, monthly reports to Branch manager.
o Co-ordination and support to Sales team and Accounts personnel in their activities
o Monitor the documentation of all damages, short and over shipments, MDNs preparations and informing of the same to the W/H supervisor for further action. Assist in the preparation of necessary reports on all inbound and outbound operations in accordance with customer requirements.
Senior Logistics Specialist Oct’2012 – Aug’2014
Aramex Emirates, Dubai-JAFZA
o Project coordinator of the shipment movements for Schlumberger, Wellbore, Weatherford, Westerngeco shipments (Inbound & Outbound).
o In charge of investigating remedial incidents and providing accurate analysis of issue & advising the solution/preventive actions that needs to be taken.
o Customers support and follow up for smooth shipping operations.
o Facilitate shipment status update to customers through monitoring movements from Origin to Destination.
o Arranging export documentation for GCC & other countries.
o Coordinate with ports, customs and external Inspection authorities for documentation, goods clearance, and other routine matters.
o Applying for DM approval / Dubai police approval if required
o Keeping record of temporary shipment.
o Coordinating with different GCC station to ensure permit on hand before executing chemical shipments from JAFZA for smooth clearance in border.
o Co-ordination and support to sales team and accounts personnel in their activities.
o Follow-up for payments and closing with accounts department.
o Organize different modes of Transportation for inbound and outbound shipments, coordinate multi point loading and monitor the movements.
o Liaise with shipping agencies / carriers / lines for competitive rates and services.
o Communicate / correspond with international agents and consignees for smooth clearance and delivery.
o Proper maintenance of contacts, customs code, HS CODE and other data of customers and other parties
o Prepare Quotations / Freight Memos / and Issue Invoices
PROJECTS HANDLED: • IRAN-SLB special project – Handled the project movement from UAE TO IRAN for one year. • IRAQ-SLB special project – Handled the project from UAE to IRAQ for 3 years. • EPF-SLB special projects - Handled the project from UAE to KUWAIT for 3 years. TRAININGS COMPLETED: • Information Security Awareness • Customer Service for Excellence • First aid firefighting course (Port, Customs and Free Zone Corporation) • Operational Excellence Foundation • DG goods training course (Basic) KEY COMPETENCIES: • Quick learner and adaptive by nature • Good interpersonal skills with the ability to create a good working environment and manage teams. • Works smartly to achieve set targets. • Excellent time management & task prioritization • A resourceful and self-motivated professional with networking skills and ability to work independently and as a team player. • Motivate & support team. LEISURE TIME ACTIVITES: • Playing cricket/Football • Listening Music
Supply Chain Specialist Sep’2007 – Aug’2012
Danzas AEI Emirates, Dubai-JAFZA
o Handled projects for Schlumberger, Westerngeco shipments (Inbound & Outbound).
o Customers support and follow up for smooth shipping operations.
o Facilitate shipment status update to customers through monitoring movements from Origin to Destination.
o Arranging export documentation for GCC & other countries.
o Coordinate with ports, customs and external Inspection authorities for documentation, goods clearance, and other routine matters.
o Applying for DM approval / Dubai police approval if required
o Keeping record of temporary shipment.
o Coordinating with different GCC station to ensure permit on hand before executing chemical shipments from JAFZA for smooth clearance in border.
o Follow-up for payments and closing with accounts department.
o Organize different modes of Transportation for inbound and outbound shipments, coordinate multi point loading and monitor the movements.
o Liaise with shipping agencies / carriers / lines for competitive rates and services.
o Communicate / correspond with international agents and consignees for smooth clearance and delivery.
o Proper maintenance of contacts, customs code, HS CODE and other data of customers and other parties
o Prepare Quotations / Freight Memos / and Issue Invoices
Logistics In-Charge April’2004 – July’2007
Myriad Trading LLC-Sharjah
o Manage the logistics, warehousing department team and over all W/H activities even inventory procedures (SOP)
o Responsibility for all distribution, documents procedures, Sharjah customs formalities, procedures, chamber of commerce procedures, shipment execution for GCC countries, communications with customers through mails & telephones, ordering materials from supplier etc...
o Implement QHSE (Quality, Health, Safety & Environment) and security policies and ensure that good housekeeping standards are always maintained.
o Handled chemicals-raw materials for fiber glass production and GCC movements.
o Loading & offloading materials and store in rails, racks with proper labeling, storing in designated area and made stock inventory with 100% accuracy.
o Packing materials based on client instructions norms.
o Supervising warehouse, logistics staffs with agreed SOP
o Training warehouse staffs as per QHSE procedures DECLARATION
I hereby declare that the above information is true to the best of my knowledge
SANIL K. R

Last Resume Update March 23, 2024
Address Dubai, United Arab Emirates
E-mail sanilkrnair@gmail.com
Phone Number +971562267526

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