Accomplished Information Technology Specialist with over a decade of experience driving transformative initiatives in digital government, smart government, and e-government projects. Adept at leveraging innovative technologies to enhance government operations, I have played a pivotal role in advancing integration strategies, ensuring efficiency, and fostering a seamless digital experience. With a solid foundation in IT service management, project leadership, and digital marketing, I bring a diverse skill set to the table.

Key Skills:

IT Service Management: Proven expertise in leading and managing diverse IT projects and teams, ensuring the efficient operation of IT systems.

Digital Government Transformation: Actively contributed to the successful implementation of transformative initiatives in digital government, smart government, and e-government projects, fostering innovation and efficiency.

Technical Proficiency: Deep understanding of operating systems, cloud services, network management, VoIP, LAN/WAN, VPNs, routers, switches, and cloud computing platforms.

Software Development: Skilled in web development, programming languages (Python, Visual Basic, C++), database management, and system analysis and design.

Data Analytics: Proficient in data analysis, visualization, database management, and data-driven decision-making using tools like Excel, Power BI, SQL, and data analysis certifications.

Digital Marketing: Experienced in implementing effective online marketing strategies, enhancing online presence, and driving digital advertising initiatives.

Project Management: Demonstrated success in supervising and executing IT projects, ensuring alignment with organizational goals and delivering results on time and within budget.

Certifications: Hold certifications such as CISA, Data Analytics for Business Professionals, Cloud Administration, IT Help Desk Specialist, Full-stack Web Developer, ITIL V3 Foundation, and Digital Marketing.

Professional Experience:

IT & Digitalization Manager: Led strategic IT sales, developed marketing strategies, supervised software development and cloud services initiatives, and mentored digital marketing teams at Nonillion Tech.

IT Support Team Leader: Coordinated project planning, managed IT service operations, provided customer support, and implemented IT solutions at Telecommunications and Digital Government Regulatory Authority (TDRA).

IT Project Manager: Ensured quality assurance, led network development, contributed to federal e-government guidelines, and conducted research at General Information Authority (GIA).

IT Systems Trainer & Auditor: Conducted IT training courses, evaluated electronic services, and audited government websites at GIA.

Computer Engineer: Gained practical experience in software engineering, website development, systems analysis, and network engineering at Al Sager Computer Centre.

Teacher and Trainer: Provided leadership diploma courses, specialized training in IT security and project management, and tailored courses to meet individual needs at multiple institutes and centers.

Education & Certifications:

Bachelor's Degree in Electronics Engineering: Damascus University, 1996.

Certifications: CISA, Data Analytics for Business Professionals, Cloud Administration, IT Help Desk Specialist, Full-stack Web Developer, ITIL V3 Foundation, Digital Marketing, Microsoft Project, and Microsoft Office.

Awards & Languages:

Awards: Received numerous awards for long-time service, outstanding teamwork, dedication to training, and more.

Languages: Native Arabic, Fluent English.

Driven by a passion for innovation and excellence, I am poised to contribute to the continued success of digital transformation initiatives, ensuring the delivery of unparalleled experiences in government operations.