Customer Service and Technical Support Specialist

A dynamic, self-driven, goal-oriented, result-oriented, well organized, diligent, and with high integrity individual
who has 3 years of work experience in the customer service field providing technical support and assistance to
customers, house with the degree of Information Technology.

Guided by four core values of: 1) embracing change and initiating opportunity 2) believing in spirited teamwork 3)
passion for growth and 4) courage to innovation, it enables me to deliver an exceptional customer experience and
also to the business.

Areas of expertise include:

Customer Service

 Manage Inbound & Outbound calls in a timely manner
 Strongly exercises company’s business processes and customer’s privacy policy
 Troubleshooting skills - Identifying customers’ needs, clarify information, research every issue and providing
solutions and/or alternatives
 Selling Skills - Upsells by making correct suggestions based on customer orders or issues
 Product knowledge - Retain all the trainings conducted over a period of time
 Maintain excellent quality on all calls handled
 Perform all assigned tasks in an accurate manner
 Work with minimum supervision
 Deliver day to day KPIs
 Willing to work in rotational shifts
 Strong phone and communication skills along with active listening. (English language – verbal and written)
 Excellent typing skills
 Ability to multi-task, set priorities and manage time effectively
 Ability to understand accents from diverse geographies
 Ability to stay calm under pressure

Receptionist / Admin Assistant

 Greets and welcomes guests as soon as they arrive at the office
 Direct visitors to the appropriate person and office
 Answer, screen and forward incoming phone calls
 Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and
brochures)
 Provide basic and accurate information in-person and via phone/email
 Receive, sort and distribute daily mail/deliveries
 Security - Maintain office security by following safety procedures and controlling access via the reception desk
(monitor logbook, issue visitor badges)
 Order front office supplies and keep inventory of stock
 Update calendars and schedule meetings  Arrange travel and accommodations, and prepare vouchers
 Keep updated records of office expenses and costs
 Perform other clerical duties such as filing, photocopying, emailing and faxing
 Proficient in Microsoft Office Suite
 Hands-on experience with office equipment (e.g. fax machines and printers)
 Professional attitude and appearance
 Strong English communication skills (written and verbal)
 Ability to be resourceful and proactive when issues arise
 Excellent organizational skills
 Multitasking and time-management skills, with the ability to prioritize tasks
 Customer service attitude & skills

IT Staff (junior level)

 Installation, configuration, operations, and maintenance of PC-based systems and business hardware,
software, and applications
 Monitor, troubleshoot and support IT requests
 Solid ability to predict and prevent issues
 Possess a strong sense of urgency when issues arise
 Install, upgrade, and configure desktop PC hardware and software, network and local printers
 Perform basic network troubleshooting to identify and resolve end-user problems
 Strong understanding of help desk support principles including documentation and issue ownership
 Able to work with Windows and Mac systems
 Strong customer service skills
 Strong analytical skills and reasoning ability to identify solutions to technical issues