VIPIN V BABU
Senior Team lead
- Certified Leader Coach with a decade-long career journey with [24]7.ai India, evolving from a Digital Interactive Advisor to a Senior Team Leader in both voice and chat processes, showcasing adaptability and consistent growth
- Proven track record of leading diverse teams of 10-26 members, excelling in sales metric management, absenteeism, attrition control, and roster adherence, ensuring team success in dynamic environments
- Excellence in visualizing, planning, monitoring, and optimizing operational goals, consistently meeting SLAs, and driving process improvements across various departments
- Recognized multiple times for exceptional achievements, including "Operational Excellence in Profitable Sales," "Best Supervisor Performance," and "Best Team Leader of the Year"
- Committed to continual learning, evidenced by certifications in Bedrock Stage 1, Blueprint methodologies, and as a Leader Coach for Team Leaders; also proficient in reading, writing and speaking English
- Demonstrates flexibility in working environments, adept at client collaboration, and proactive problem-solving, ensuring seamless operations and high-quality customer interactions
