Deepak Khanna
+91-9871033996 India, +966- 597264115 KSA
deepakh_2004@yahoo.com
Plot no 06, FF 03, Shakti Khand 03. Indirapuram, Ghaziabad

PROFESSIONAL SUMMARY

A skilled professional with 20+ years’ experience in the field of laundry operations spanning across renowned hotels, focused on driving company growth, revenue, and highest guest satisfaction rating in the hotel industry and bringing exceptional strength in complex business programs. Familiar with a wide range of housekeeping operations while maintaining the company value. I have been a part of pre-opening teams as well, and helped in developing laundry layout plans, installations, and operating procedures. Competencies include satisfactory customer service and comprehensive knowledge of various chemicals and equipment used in laundry operations.

WORK EXPERIENCE

Laundry Manager Aug 2023 – Till Date
Al Majal Al Arabi (Project of Neom City) Neom Community (Saudi Arabia)

• Pre-Opening Crew member.

Laundry Manager Mar 2022 – Feb 2023
The Living Adventure (Residences managed by Accor) Doha (Qatar)

• Handling FIFA guest accommodation clean linen for assigned 2798 rooms.
• Coordination between Site Linen Centre and External Laundry.
• Responsible for exchange transaction of soil vs clean linen for 02-unit (site) 1005 + 1793 Guests rooms.
• Responsible for Cluster staff Uniforms issuing and cleaning.
• Responsible for RFID scanning system for Cluster (07 Sites).
• Responsible for departmental Training.

Plant Manager Sept 2021 – Jan 2022
Laundry Chief (Larus Group) Accra (Ghana)

• Responsible for quality processing garments in washing.
• Processing garments from 07 retail outlet.
• Handling logistic plan for pickup and delivering processed garments to retail shops.
• Responsible for laundry equipment maintenance with Renzacci team (outsourced)
• Familiar with Seitz Laundry chemical products.

Senior Laundry Manager Dec 2017 –Aug 2021
Central Park Resorts Gurugram (India)

• Engaging in process of washing, dry cleaning, ironing, marking, sorting, packing, and dispatch fresh laundry & linen to various department and Guest sections.
• Directing Laundry & uniform personal to ensure a consistent supply of clean, neat, and quality as per organization standard.
• Conducting interviews, supervise, train, schedule, counsel, and evaluate staff.
• Laundry chemicals including soaps, detergents, bleach, and other solutions are accurately used according to established procedures.
• Able to do heavy lifting (80+lbs) and pushing (up to 350lbs)
• Maintaining Laundry equipment and facility are in the best operating condition.
• Managing and controlling department financial processing.
• Ensuring to maintain top-level cleanliness following hygiene guidelines.
• Handling concerns of guests and follow up on activities as required.
• Attending cross-departmental meetings once a month and raise issues in a forum for new ideas and solutions.

Laundry Manager Dec 2016 - Dec 2017
Hotel The Grand New Delhi Delhi (India)

• Laundry Renovation Specialist.
• Handling Laundry Day to day operations.
• Handling Linen & Uniform room.
• Responsible for staff Training, Allocation & Evaluation.
• Responsible for Budget finalizing.
• Responsible for Equipment Preventive Maintenance Schedule.
• Guest Complaint handling.
• Responsible for quality assurance of Guest & Staff garments & uniform,

Laundry Manager Apr 2015 - Dec 2016
Central Park Resorts Gurugram (India)

• Pre- Opening Team Member Crew.
• Projected and installed Small Laundry Operation of 10 Kg/ hr. for the smooth facility service to the Residents.
• Designed Layout for the Big Laundry Installation.
• Responsible for the Big Laundry Installation Setup.
• Designed Layout for the Steam, Water & Air Supply Line from Resources to the Laundry Equipment.
• Responsible for the Finalization of Laundry Equipment.
• Helped in Assembling Boiler. Air Ventilation Plant & Soft Water plant with the team of Projects.
• Responsible for Entire Uniform for the Staff Crew.
• Responsible for Entire Room Linen & F&B Linen Procurement.
• Responsible for Manpower Recruitment.
• Responsible for Day to Day (small) Laundry Operation and upkeep of Record maintain.
• Responsible for Staff training, Attendance, Leave Planning and Duty Allocation.
• Involvement for all kind of purchasing of Laundry Consumables, Packing, Printing & Stationary.
• Responsible for Quality Approval.
• Reporting To General Manager.

Laundry Manager Feb 2012 - Apr 2015
Hotel Country inn & Suites by Carlson
• Handling laundry of 216 room’s property.
• Direct handling of linen and uniform room.
• Responsible for entire bath and bed linen.
• Responsible for entire F&B& health club linen.
• Responsible for entire hotel uniform.
• Responsible for all record maintaining.
• Responsible for leave planning, training & duty roster for 25 associates and 01 Executive & 02 Supervisor.
• Dealing in all kinds of purchases involving with purchase department.
• Responsible for quality approval.
• As well as looking after public area.
• Reporting to Executive Housekeeper.

Assistant Manager Laundry Dec 2008 - Aug 2009
Hotel Country inn & Suites by Carlson Ghaziabad (India)

• Pre-Opening team member.
• Responsible for laundry equipment layout, allocation, and installation.
• responsible for SOP & Laundry guide as per the organisational standard.
• Handling laundry of 216 room’s property.
• Direct handling of linen and uniform room.
• Responsible for entire bath and bed linen.
• Responsible for entire F&B& health club linen.
• Responsible for entire hotel uniform.
• Responsible for all record maintaining.
• Responsible for leave planning, training & duty roster for 18 associates and 02 Executive & 01 Supervisor.
• Dealing in all kinds of purchases involving with purchase department.
• Responsible for quality approval.
• Reporting to Executive Housekeeper.

Service Leader Laundry Aug 2005 - Dec 2008
Hotel Shangri-La New Delhi New Delhi (India)

• Pre-Opening team member.
• Handling laundry of 321 rooms at Shangri-la hotel.
• Responsible for Performance monitor of the department.
• Responsible for the quality of staff and guest laundry.
• Responsible for Leave planning and training 12 service associates.
• Maintaining all files and Records such as Usage Factor Report, Productivity Report.
• Duty Roaster and leave planning to be done.
• Responsible for departmental training classes.
• Reporting to Laundry Manager.

Laundry Valet Nov 2004 - Jul 2005
Hotel the Grand New Delhi (India)

• Responsible for guest laundry Pick-up and Delivery.
• Responsible for marking, sorting, packing, pressing, washing and pick-up/ delivery.
• Responsible for record keeping and maintenance of all machines.
• Report to Laundry Supervisor.

Supervisor Laundry May 2004 - Oct 2004
LAUNDRAITES Goa (India)

• Taking care of opening and closing of laundry operations as laundry in both properties Hotel Kenilworth & Hotel Holiday Inn. (Both the laundry was on contract basic by Laundraites).
• All guest laundry and billing to be checked.
• Taking care of inventory and checking stock level.
• Reporting directly to Executive Housekeeper.

Customer Care Executive Sep 2002 - May 2004
White Tiger Retail Outlet of Commercial Laundry (Dhruv India PVT LTD) Noida (India)

• Customer making through calls and taking appointments to explain the procedures of the commercial laundry.
• Maintaining all files and Records such as Productivity Report, Daily sale, Stock-taking at every end of the day, sorting per days received garments (soiled & fresh), sending soil laundry to plant..
• Responsible for the quality of fresh laundry received from plant.
• Responsible for archiving the target given by management.
• Reporting to General Manager Sales & Marketing.

Laundry Valet and Operator Aug 2000 - Aug 2002
Hotel Taj Palace New Delhi (India)

• Responsible for marking, sorting, packing, pressing, washing and pick-up/ delivery.
• Responsible for record keeping and maintenance of all machines.
• Reporting to Laundry Supervisor.

EDUCATION

INSTITUTE OF BUSINESS MANAGEMENT AND TECHNOLOGY 2020 – 2021
New Delhi.
Advance Diploma in Textile Management.

CALORX TEACHERS’ UNIVERSITY. 2009 – 2012
Ahmedabad, Gujrat.
Bachelor of Arts – General

UCCHTAR MADHYAMIK SHIKSHA MANDAL. 2000 – 2001
DELHI.
Correspondence
12th Grade, Senior Secondary School Certificate
Subject learned.
• Hindi
• English
• Mathematics
• Physics
• Chemistry

The Modern High School Maharashtra Board 1996 -- 1997
KOLHAPUR. Ichalkaranji. Maharashtra.
10th Grade Secondary School Certificate.

SKILLS

• Communicational Skill, Organizational Skill., Technical Skill., Skill of adaptability, Problem resolving Skill, Interpersonal Skill, Soft Skill. Transferable Skill.

PROFESSIONAL CREDENTIALS

• Certified from CENTRE OF MARITIME TRAINING NOIDA for Basic Safety Training (4 Courses) DG Shipping Approved.
• Certified from CENTRE OF MARITIME TRAINING NOIDA for Security Training for Seafarers with Designated Security Duties DG Shipping Approved.
• Certified Train the Trainer by Accor
• Certification for Front Desk & Housekeeping Module (hotelogix)
• Certification for Report Module (hotelogix)
• First Aid Program
• Leadership challenges in turbulent times.
• Small Improvement Program

VOLUNTEER WORK

Humanitarian Volunteer Apr 2020 - Aug 2020
Central Park Resorts • Gurugram

Held a volunteering position at central park resorts during covid 19 pandemic preparing and distributing 5000 packed meals per day for the survivors. Stayed back away from home for 5 months at the residential site to provide 24 X 7 safety and essential facility to the residents at the condominium.

AWARDS AND HONOURS

Bravo Certification 2012

• Bravo Certified twice for the best team efforts at CWG group laundry handling and Team Honesty at Hotel Country Inn & Suites by Carlson.

Employee of the Month 2003

Appreciation with the incentive for best customer care executive at White Tiger
Pre-Opening Team Member Certification 2005

Certified Pre-opening team member at Hotel Shangri-La.
Winner of the year 2007

Team award 1st price in annual day competition at Hotel Shangri-La

CORE COMPETENCIES

• Laundry outlet operation process including project stage and renovation/refurbishment.
• Training of fresher and formation of training programs for existing staff of the associates, supervisors and executive’s level.
• Engineering operations in terms of Preventive Maintenance.
• Quality co-ordination for all processes of Housekeeping.

ADDITIONAL SKILLS.

• Procurement, negotiations, and vendor management.
• Design/ Manage/ Install/ Start-up state of the art new laundry facility.
• Developing and putting into operation the current system and technical advancement in operations’.
• Formulating washing formula to regular & stained load.
• Developing new methods for increasing laundry efficiency.
• Laundry budgeting and Profit and loss statement.
• Record and cost monitoring. Making reports and recommendation when required.
• Training and coordination with the support department.
• Discard monitoring.