Rajesh Gopalan
Mobile: +968 93569112
Email: [email protected]

Hospitality IT Management Professional

I am an experienced Hospitality IT Management professional with Ten years of diversified
exposure to many leading Hospitality Brands like:
Emaar Hospitality Group Dubai- CorporateAsst.IT Manager – Reporting to CFO( EHG owns and operates brands like
The Address, Rove Hotels, Vida Hotels & Resorts,
ArmaniDubai, Montgomery Golf Club, Arabian Ranches
Golf Club, Dubai Polo Club, Dubai Marina Yacht Club, etc.),
Danat Hotels & ResortsUAE (IT Manager), Le Meridien Dubai(Twin property - IT Manager) etc. Currently I am working with
Golden Tulip Muscat Oman as IT Manager.

Review of my credentials will confirm that I have strong leadership qualifications with hands-on
Project Management, Technical Support, Service Delivery, Customer Support and Team
Management.
I have gained expertise in analyzing information system needs, evaluating end-user
requirements, custom designing solutions, troubleshooting for complex information systems
management and networks.
In addition, I possess exceptional skills in communication, presentation with demonstrated
abilities in leading motivated teams to achieve organizational goals.
Career Achievements:

IHG to DANAT brand changeover of IT systems, which includes Network, Software,
CCTV, Servers, Backup, applications, infrastructure, Pabx and Storage etc.

Corporate IT infrastructure Setup project management for Emaar Hospitality Group LLC

Group Application Selection and Implementation for Emaar Hospitality Group

Group reservation and online revenue management systems for Emaar Hopitality group

Total project management of Infrastructure & System Setup for Three 5* Properties (
The
Address
)

Datacenter planning and Implementation with Hitachi storage solutions and Hp servers

Disaster Recovery planning and implementation with Vmware Virtualization

Multiple Application Implementation, testing, training for more than 500 users

Infrastructure Setup and Implementation of Micros POS for 20 restaurants in different
locations from clustered servers

Member of Core management team in Emaar Hospitality Group LLC and Danat Hotels.
Systems and Applications Know-How
:

PMS
:
Fidelio FO, Opera
Cluster v 4 & 5 Central Multi property Implementation and
support

Financials
:
Sun Financials & Vision Cluster v 4 & 6 – Multi property Implementation and
Support

Sales & Catering
:
Delphi S&C and Opera S&C multi property Implementation and
Support

POS: Micros POS – 9700, 8700, 3700 Multi Property Implementation and Support

HR & Payroll: Robertson & Blums HRMS & Payroll, Civil soft, Oasis, with Hand punch
(Biometrics)

HSIA (different vendors)

FBM

Microsoft Office

Networking (wired & Wireless)

Oracle
database administration

SQL Database administration

CITRIX Presentation Server

VMware Virtualization

Windows 2012-Advanced Server Installation and Administration

MS Exchange

Hitachi enterprise Storage Solutions

IBM SAN (FastT700 &FastT200), NAS and IBM LTO Library

Blackberry

Document management Systems

Concept Golf

Google Mail
Professional Experiences:
IT Manager: Golden Tulip Muscat Oman (Current)
Part of the pre-opening team and managing total IT projects of Golden Tulip Headington Ruwi
which
includes IT components selection, vendor analysis, budgeting and implementation, and Support
IT Manager: Boby Maradona International Jewellery Group
(October 2017 – Jan 2018)
IT Manager - Boby Maradona International Jewellers
Boby Maradona is an International Jewellery Retail Brand started in
1863
. It has showrooms
across India, Middle East, Malaysia and USA. Chemmanur International Jewelers, Chemmanur
Credits and Investments are also a part of the group.
As IT Manager managing a team of 50 associates which includes Developers, Applications
support, network support, Desktop support, Call Center, Social Media promoters Etc, Support
agents in India, Malaysia, Middle East etc. Managing, Planning, Implementations of all core IT
Systems and Infrastructure of the Group is a part of Job.
YES IT Consultancy – India as Sr. Hospitality IT consultant
(March 2016 – Sep 2017)
IT Consultancy is Hospitality focused IT Consulting Company in Kerala India.
Responsibilities: Managing and Rolling out Hospitality IT Projects and Solutions.
IT Manager Danat Hotels & Resorts
(
Al Ain -UAE
)
February 2013 to January 2016
Danat Hotels & Resorts is a part of NCTH
(National Corporation for tourism & hotels Abudhabi)
a National Organization which focus on Hospitality & Leisure. Currently six five star hotels are
operating under Danat Brand
Responsibilities:

Reporting to the General Manager and in the GM’s Core Management Team.

Total IT Management of the Five Star Resorts.

Make sure that all the systems and services up to the hotel standards.

Selection & Project management of the Hotel Standard systems.

Coordinate all IT related issues with vendors.

Maintain a zero down time for the hotel systems

Advices and responsible for new IT projects

To attend & address all Hotel's training & Development programs as requested by the
management.

To strictly adhere to the hotel’s policy on confidentiality and ethics.
.
SVV IT solutions– India as
Sr.Manager - IT Consultancy Services
Aug 09 – Jan 2013
SVV IT solutions is hospitality focused IT Company which handles infrastructure projects for Mid Sized
hotels.
Emaar Properties PJSE (Dubai-UAE
)
Corporate Asst. Manager IT
-
Emaar Hospitality Group LLC
(September 2006 – December
2008)
(Reporting to the CFO)
The Emaar Hospitality Group LLC, the wholly owned subsidiary of Dubai-based global property
developer Emaar Properties PJSC, manages the company’s growing roster of hospitality and
leisure projects
.
Emaar Hospitality Group owns and manages a diverse and award-winning portfolio of leisure
assets, including golf resorts, polo and equestrian club, health clubs, and the Dubai Marina and
associated yacht club.
The Address, Rove Hotels, Vida Hotels & Resorts, Armani Dubai etc. are Owned and Managed
by EHG
Responsibilities:

Reporting to the Group Director of Finance, Responsible and Manages all group level IT
activities and decisions for Emaar Hospitality Group. This includes,

Selection and commissioning of Group level / Multi Property applications and systems
such as Opera Cluster, Delphi Cluster, Sun Financials Cluster, HRMS, Micros POS, Golf
applications, Citrix, Data center setup, Disaster Recovery, Biometrics systems, DMS etc

Project Management of all Selected Central/corporate Applications and systems.

IT standardization of the new Hotel and Leisure Projects

Coordinating and Managing Area IT managers, IT Managers, leisure IT Managers, and IT
specialists.

IT Budgeting and Asset Tracking
Alsondos Suites by
Le
MERIDIEN
Dar Alsondos Hotel Apartments
by
Le
MERIDIEN (Dubai-UAE): IT Manager
From October 2004 to September 2006
Responsibilities:

Reporting Directly to Financial Controller with a dotted line to the General manager

Total IT Management of the two independent Five Star Hotels.

Make sure that all the systems and services up to the hotel standards.

Selection & Project management of the Hotel Standard systems.

Coordinate all IT related issues with vendors.

Maintain a zero down time for the hotel systems

Advices for new IT projects

To attend all Hotels’s training as requested by the management.

To strictly adhere to the hotel’s policy on confidentiality and ethics.
Lattice Computer consultancy FZ LLC (Dubai-UAE
): - Sr. IT Consulting Engineer.
24
th
Feb 2004
from September 2004.
Responsibilities:

Studying the client requirements & Designing the solutions

Implementing the projects

Project Management of Critical Projects

Customer support presale & post sale

Renewal of Annual Consultancy contracts

Documenting Critical-rare problems

Training and managing support development staff

Support to marketing department for technical details

Total Customer satisfaction
Info Services (
IBM ESP
) (India- Cochin):
Manager Customer Support: -.
2001 September till
2004 January
Info Services is a Chennai based Company in India with branches at Bangalore
Hyderabad Cochin and Coimbatore.They are the only Exclusive Service Provider for IBM Global
Services in the entire South India. As an exclusive service provider, Info Services undertakes the
services of all IBM Intel products, networking and peripherals during the warranty and post
warranty periods. They do not undertake any other business other than services deliveries of IBM
Global Services. All the engineers are selected and trained by IBM Global services. Parts support
is by IBM Global Services. IBM monitors all the calls, service deliveries directly.
Info Services have total strength of 180 engineers, well qualified and trained on various operating
systems.
Std chartered Bank, Hyundai, Ford, Income Tax, Nationalized banks, HLL, Taj hotels, KPMG,
TISCO, TELCO, Britannia, Smith Kline Becham, Whirlpool, National Panasonic, Sundaran
finance, GE Countrywide, Maersk, Alstom etc are some of the few customers of Info Services
Responsibilities:

Managing the entire branch customer support activity, this has over 20 Service Engineers
reporting directly.

Representing IBM in the state of Kerala as an IBM Representative and solve all Major
Service Issues of IBM Servers and other IBM products as per the IBM standards.
Team Frontline PVT Ltd (India- Cochin):
Senior Network Engineer
1998 March till August 2001
Team Frontline Pvt. Ltd. is an ISO 9002 Company, providing LAN and WAN solutions and is
currently supporting more than 100 network installation in Kerala, some of them extremely
complex. Team Frontline is the exclusive franchisee and service provider for HCL Computers and
the accredited reseller as well as an authorized service provider for HP Servers and PC's. The
company has tie-ups with Intel Corporation (INCP), Cisco System (Accredited reseller) and
Toshiba (Notebooks). Team Frontline is also a Microsoft Certified Solution Provider. It has many
prestigious clients including Cochin stock exchange, Geojit Securities Ltd, Cochin University of
Science and Technology, Cochin Shipyard Ltd, TELK, FACT, KRL, University of Kerala, Reserve
Bank of India, etc.
Responsibilities:

Customer support presale and post sale, Networking design and implementation for
major clients, Training and managing Network product group Engineers.
Professional Certifications
IBM
Certified Specialist - pSeries AIX System Administration (IBM)
Cisco Certified Network Associate
(CCNA)
Microsoft Certified Systems Engineer
(MCSE)
Project Management Professional course completed (PMP)
Education
:

MBA in MIS (Management Information Systems) from Columbus University USA (2008)

MBA in MIS (Management Information Systems) from Banasthali University India
(2008)

Electronics & Communication Engineering diploma – Board of Technical Education Tamil
Nadu- India (1997)
Personal Details:
Sex: Male
Nationality: Indian
Valid UAE Driving License