Kanchan Bista
Chandragiri-9, Kathmandu Nepal
977-9864258040
[email protected]

Hospitality Executive Management

Profile
A dynamic, self-motivated, visionary leader with a proven track record of 10 years of progressive experience in the hospitality industry, delivering results that surpass expectations. A committed Team Player with a clear sense of mission, values and direction. A strong motivator and facilitator. Accomplished in fiscal management, labor relations, training, negotiating, problem-solving and change management. Articulate, proactive, an open communicator, analytical, innovative and focused. Leads by example, flexible, open and receptive to challenges, learning and growth opportunities.

Accomplishments
Built and maintained an environment supportive of effective teamwork, high productivity ensuring workflow efficiencies, excellence in customer service and quality assurance. Developed and implemented customer service recognition programs that improved our customer service loyalty scores Recognized for consistent demonstration of outstanding fiscal management, strategic planning, operations refinement, analytical and internal/external customer relations skills.

Core Competencies
Fiscal Management/P&L Projections and Oversight Communication Skills Customer Service and Staff Relations Project Management Strategic Planning Change management Continuous Quality Improvement and Risk Management Crisis and Safety Management Problem solving and Conflict Resolution Teambuilding, Staff Management and Training Labor Relations

Professional Experience
Hotel Taishan, Kathmandu Nepal 2014 till the date

Resident Manager
Responsible for managing the hotel in the absence of the General Manager. Manage the daily operations and supervise an Executive Team of Directors Oversee the development and implementation of critical organizational policies and procedures Anticipate and take proactive measures to ensure that internal and external customer needs and expectations are met in a timely, efficient and effective manner Conduct Profit & Loss accountability sessions, manage forecasting and reporting activities Prepare annual operating budget and manage capital expenditures projects Set and ensure achievement of Key Performance Indicator goals Implemented customer service programs to improve customer loyalty scores Responded and resolved guest complaints Analyze problems, identify root causes, explore options and implement innovative, realistic and effective solutions Establish vendor accounts and negotiate service contracts Set and achieve cost effective revenue goals Identify and make recommendations for process improvements.

Rosha Tours and Travels (P). LTD Kathmandu, Nepal 2011 to 2014

Sales Manager
Planned itineraries for travelers, scheduled travel plans and maintained good relationships with clients. Managed working of related equipment’s in facility, performed troubleshoots on equipment’s and repaired it accordingly. Monitored supply inventory, verified receipts of resources ordered and placed purchase orders. Coordinated with clients and determined destination and travel dates in according to finances. Scheduled travel for customers confirmed its booking and issued appropriate tickets. Organized all documents required for outbound travel. Assisted in getting all refunds for travel documents

Education
Master in Business Administration (MBA) in Finance- Virginia International University: Virginia USA
Bachelor degree in Hotel Management (BHM) - University of North Alabama: Alabama USA