RAVINA DAHIYA

Subject Matter Expert & Team Lead, Airlines/Aviation

Professional with over 12 years of experience in various domains, including 7 years as a dedicated and proactive Lead Cabin Crew member with IndiGo Airlines; Expertise in consistently ensuring passenger safety, comfort, and satisfaction on flights
Strong leadership skills, having successfully managed cabin crew teams of up, ensuring adherence to safety regulations and company policies, while fostering a positive and supportive team environment
Extensive knowledge of in-flight services, including the planning and execution of personalized service for VIP and business class passengers, contributing to high customer satisfaction ratings
Recognized for excellent communication and interpersonal skills, adept at conflict resolution and addressing passenger concerns in a professional and empathetic manner, ultimately enhancing the overall travel experience
Skilled in emergency procedures, first aid, and crisis management, ensuring swift and effective responses in critical situations and maintaining a safe environment for passengers and crew members
Good at providing guidance and leadership to a team in order to achieve key results; Familiar with ensuring the accuracy of facts and details to ensure project/program alignment with policies, practices, and procedures

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